Cantelme. “Everyone is trying to reach
loved ones via cellphones and emails.
We’ve seen this happen with hurricanes
Katrina, Sandy and now in Puerto Rico.”
Gabe Waggoner is the executive vice
president of operations at Consolidated
Communications, a national broadband
and business communications provider.
Waggoner has seen the company, and
its 4,100 employees across the country,
through large-scale disasters.
“CCI employees based in Roseville
are critical to ensuring readiness for an
emergency situation,” says Waggoner.
“Network operations, engineering and
call center teams are trained to work with
teams across the company to maintain
communication systems.”
Waggoner says they have a detailed
emergency operations plan for disaster
response. The plan concentrates on re-
storing service to customers while ensur-
ing employee safety and welfare.
CAPITAL REGION CONCERNS
The Sacramento County OES says that
Sacramento has high flood and fire risks.
The OES also prepares for emergencies
related to terrorism, cyber attacks and
hazardous waste exposure.
Cantelme cites the state capitol
and the transportation infrastructure—
such as the airport, railways and major
freeways—as factors that increase the
terror threat.
“Time and time again we hear peo-
ple say ‘I never thought this emergency
would happen to me or my family.’ That’s
why everyone needs to be prepared,”
says Briggs. n
Trish Moratto Litke is a communications con-
sultant who specializes in public relations,
social media strategy, copywriting and jour-
nalism. She is an outdoor enthusiast and avid
traveler, which has taken her to more than 40
countries. She is based among the pine trees in
Grass Valley.
DISASTER
Over a long holiday weekend, a water line from a newly installed “insta hot” water heater
blew. The LEED Gold Certified, highly secured, Class A office building was now heavily dam-
aged. Water traveled from the second floor to the first and into a highly secured file record
storage room and a total of 52 employees were impacted. The building and the business
property needed immediate attention and restoration.
RESPONSE
The leadership of Denise A. Purrier and the management team of Nelson Properties, Inc. had
the foresight to engage with Pinnacle prior to the emergency with an Emergency Response
Agreement. The call was made and Pinnacle immediately responded to:
• Evaluate the extent of damage and begin relocation of employees, IT systems and
minimize business interruption.
• Employ state-of-the-art equipment and highly trained technicians to manage the nec-
essary work prior to reconstruction.
• Implement a multi-layered strategy of communication to ensure all parties involved (6
managers, 52 employees, building owner, Nelson Management, contractors, inspec-
tors and insurance representatives) maintained a cohesive plan to repair.
Within 36 hours, 52 employees were relocated within the building and no business was lost.
If you need professional, responsible management for your buildings, contact Denise A.
Purrier of Nelson Properties, Inc. at 916-635-4300.
If you need to discuss emergency property response, contact Leo Grover of Pinnacle at
916-371-7431.
“It was magical how everything fell together . . . Pinnacle has proven themselves over and
over.” — Denise A. Purrier, President of Nelson Properties, Inc.
Pinnacle Emergency Management
916.371.7431 | www.pinnacle-emergency.com
Before a crisis or disaster hits, call Pinnacle for
a free evaluation of your company’s needs. CSL#897165
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