Meet the
Team
Business Process Management (BPM)
• What are the main responsibilities of this department? To support all Meeting Point companies in identifying and implementing process
improvement opportunities to enable optimal services. The team in this Department evaluates designs, executes measures, and monitors and
controls business processes for all Meeting Points.
• What are the main functions of the department? The Business
Process Management (BPM) team manages improvement initiatives
across teams, leading to business benefits. Moreover, they direct
multiple projects, assist in the development of staff, and also play a key
role in influencing changes within and across business units.
Communication and liaison with suppliers, customers, and staff
members, at all levels throughout the organization, to influence desired
improvement outcomes, is a key function of the department.
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Business Process Management (BPM) cont...
• Can you specify their roles? The team’s main role is to deploy business and process improvement methodologies across the various
Meeting Point’s business units, build capability through knowledge sharing and coaching, maintain the team’s credibility by engaging effectively
with stakeholders, deploy appropriate methodologies, and create and maintain a reputation as the internal consultants for any problem solving
or design initiative.
The team also provides specialist work to ensure that business process outcomes are in harmony with an organisation’s strategic goals. They
work collaboratively across all company’s departments to help improve the management of business processes. They also focus on
introducing innovation into business processes that can enhance profitability and assist the organisation in meeting its business objectives and
goals.
LAGUNA
LAGUNA
6A
• What are the top job skills needed to form part of this
department? Since BPM is responsible for providing direction,
empowering, motivating, and developing others in order to achieve
organisational goals, one would need to be “solution oriented”
and highly organised. Being attentive to detail and having time
management skills is also a must to adhere to tight deadlines. One
has to be open for traveling and able to familiarize and learn different
cultures. Having to collaborate with many stakeholders from different
countries, good communication skills is also considered a must.
Knowledge on project management together with a tourism
background will be considered an asset.
• How many members are there in the department? The team
is made up of three staff members, being Natalie Ruggier (Senior
Manager), Jackie Thorpe (Manager), and Pauline Schembri
(Supervisor).
Meet the
Team
6B
6C
(Floor Plan Level 6.)
From Left to Right: Pauline Schembri, Jackie Thorpe, and Natalie Ruggier
11 / Company Newsletter / Meet the Team - Business Process Management (BPM)