COMMUNITY LIVING
CLEANING UP CSOS
IN CONVERSATION WITH CHIEF OMBUDSMAN BOYCE MKHIZE
44 H O M E O W N E R S A S S O C I A T I O N
After taking the helm of the Community Schemes Ombud Service ( CSOS ) in April , Boyce Mkhize started to make some big changes . We spoke to him about his first few months in office and his plans for 2022 .
What are the main issues facing CSOS ?
I am specifically focusing on improving the efficiency and the speedy , yet qualitative conciliation and adjudication service offered by CSOS . It is important for us to ensure that adjudication processes are underlined by reasonableness , fairness , objectivity , independence and justice .
What changes have you implemented since taking up office ?
Since I started , we have embarked on a roadshow to train and develop adjudicators to enable them to apply the CSOS Act , the provisions of the Sectional Title Schemes Act and Memorandum of Incorporation of the various schemes when making their formal judgements on disputed matters .
In September , we unveiled our Service Charter , which illustrates our commitment to improve turnaround times , leading to speedy resolutions of disputes . CSOS receives thousands of disputes every year and these measures have been put in place to clear the backlog that accumulated during the pandemic .