These programs alleviate
Community Manager’s workload
by reducing the influx of work
orders, the number of small “time-
consuming” bids, and unnecessary
back-and-forth communications.
But more importantly, they provide
assurance that their community
will be maintained to a degree
unattainable anywhere else.
Each program receives an
assigned Account Manager
(team leader) who oversees the
program’s success and has regular
communication with the Manager,
a quarterly property inspection
with a photo report to guide
the prioritization of work, and a
skilled tradesman to implement
the program and address unique
needs such as electrical, plumbing,
welding and roofing. Plus, there is
ready access to ProTec’s specialty
equipment.
Yet, the most innovative aspect
of the program is its focus on
preventive maintenance. ProTec’s
team is trained to develop and
implement the proper preventive
maintenance strategies needed
to prolong the lifespan of each
common area component, thus
saving the community significant
resources.
The other industry innovation is the “New
Community Turnover Process” developed with the
“HOA Maintenance Manual” to facilitate the turnover
process for new communities. ProTec realized that the
turnover process for new communities was a fractured
and confused mess often pitting the community creators
against the community itself. Without a customized
guide to educate the Board of Directors on exactly what
components they were responsible to maintain, when
they should be maintained and how to maintain them,
the community was operating in the dark. Consider that
every car has a maintenance guidebook in its glovebox,
yet a multi-million-dollar community has nothing!
The process begins with the creation of a custom HOA
Maintenance Manual that contains digital community
specific photos of each common area component,
schedules outlining when the maintenance should be
performed and checklists to guide the implementation.
Second, ProTec provides an inspector, acting as an
independent third-party, for the community to facilitate a
professional turnover process between the Developer and
HOA. Finally, ProTec shows each board how to implement
the maintenance schedules with your contractors
(landscape, building, etc.) as the manual provides the
original scopes of work for each contractor to bid.
Despite the above industry innovations, ProTec will
not stop working to “Improve Quality of Life” for its
clients. They will continue to do everything they can to
make the community managers job easier and provide
Board of Directors with peace of mind knowing they are
doing everything possible to improve the value of their
single largest asset – their homes.
Learn more at www.ProTec.com.
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