Community Health Needs Assessment 2013 | Page 116

CHNA 2013 Primary Research - Hannibal NE MO 6 Counties N= 794 ID County ZIP c1 c2 c3 Are there healthcare services in your community / neighborhood that you feel need to be improved and / or changed? (Please be specific) 1125 Marion 63401 EMER Emergency room services are poor. I have not had any experience myself but have heard from others who said it was not good at all. 1219 Marion 63456 EMER Emergency rooms waiting time is always an issue 1607 Marion 63461 EMER Emergency services, length of stay. 1610 Marion 63401 EMER ER at Hannibal Regional Hospital. 1771 Marion 63401 EMER ER could be better 1046 Marion 63401 EMER 1404 Marion 63401 EMER ER services. ER, too many people using it (medicaid) for a drs office this makes other waits. 1479 Marion 63401 EMER 1744 Marion 63401 EMER 1435 Marion 63471 EMER DOH ER's and health department. Evaluation within the emergency room. Hannibal Regional Hospital there ER is a jock at night not good set for hours, for no reason got up and drove to Quincy and got good service they where busy also. 1802 Marion 63401 EMER 1182 Marion 63461 EMER 1168 Marion 63401 EMER 1165 Marion 63401 EMER 1337 Marion 63401 EMER 1295 Marion 63401 EMER Have witnessed relatives who are senior citizens being treated disrespectfully and with less urgency than other patients by the Hannibal Hospital ER staff including a physician. Was told by an ER doctor that she didn't know if she could admit my mother or not because 'no one would want her'. Poorly trained hospital staff who performed a procedure incorrectly resulted in the death of my mother. A co-worker went to local physicians 9 times before her widespread bone cancer was finally detected at the ER when her pain became too severe for her to bear. She was told by one physician that her problem was 'all in her head' and another referred her to a pain clinic for treatment. She is now deceased. HRH ER leaves quite a bit to be desired both in length of time for care as well as direct care by all staff. I feel that the ER department needs to try and be a little quicker on taking in patience. The Dr. seem to drag their feet on taking care of patience. I think that the services from the emergency room doctors need to improve. To be specific, I think that the amount of patients that the physicians see in a period of time is somewhat low or slow. I also think that they are taking too much time with some patients whose cases are not very severe and could be out of the ER within an hour and they could be there for up to four hours. less competition, more cooperation put patients first, not money and convenience to providers Less wait time in Emergency Room. Visits to the ER are typically over 8 hours. Not meeting the needs of the patient/families. 1181 MARION 63461 EMER The ER of the hospital is lacking and needs to be evaluated and turned around. Too many people complain, and although a certain amount of complaint is normal, this ER needs to get some doctors familiar with the area and who are staffed appropriately to meet the needs of the people. Also mental health services are lacking in this area, the Hannibal police department and Marion County often uses the ER as a dumping ground for ill acting criminals. 1675 Marion 63461 EMER The waiting time in ER needs work. C1,C2,C3 denotes openend theme codes Hannibal_Openends_1 115