Community Bankers of Iowa Monthly Banker Update January 2014 | Page 3

In This Issue
January 2014 Webinar Lineup...... 2
.
From the CEO & EVP, Don Hole... 3
From the Top................................. 4
Corporate Account Takeover
Seminar......................................... 5
Fine Points.................................... 6
Building the Next Generation of
Leadership. ................................... 7
.
Like A Rock: Callable Agencies..... 8
Banks and Social Media - FFIEC
Guidance................................ 10-11

From the CEO & EVP, Don Hole
A Community Bankers
New Year’s Resolutions
This is the time of year when we all decide that there are
things we can do better and resolve once and for all to
make those changes in our lives. How successful we are
in sustaining those changes is “iffy” at best and New Year’s
resolutions all too often fall by the wayside. Notwithstanding that pattern, I would
like to suggest for your consideration, the following 2014 resolutions.
1. Resolve to give something back to your industry. Whether you join a
committee, volunteer for the board of directors, or just attend a networking
meeting that you haven’t attended in the past. Connect with your industry.
2. Resolve to make sure that your legislators know and appreciate how
your bank is affected by Washington’s actions, good, bad or indifferent.
Communicate with your representatives at least quarterly.

Featured Endorsed Member....... 14

3. Resolve to amplify your bank’s commitment to your community. Most
residents just assume you will always be there. Make sure that they
appreciate what your bank does other than provide loans and deposit
services. Begin now to plan a customer outreach event for Community
Banker Month in April. Remember, if it’s the truth, “it ain’t braggin’”.

8 Ways Banks Can Commit to
Employee Engagement............... 15

4. Resolve to survey your customers and find out how they respond to your
banks services. Don’t assume that they will always do their banking in the
same way.

Main Street Economic
Survey.................................... 16-18

5. Resolve to reinforce the importance of your employees. Remember they
have most of your customer contact. Reward them with “Random acts of
Kindness”.

Community Bankers Helping
Farmers....................................... 18

6. Resolve to reinforce the importance of your customers. Empower your
employees to reward them. Buy their lunch, give them flowers, just find a
way to let them know they are appreciated and important.

Adverse Accounting. .............. 12-13
.

U.S. Regulators Working On
Guidance to Clarify Volcker Rule’s
CDO Provision. ........................... 19
.
Welcome New Members............. 19

7. Resolve to communicate with your community by writing at least two letters
to the editor on issues important to you and your community.
8. Resolve to actually keep at least half of the above resolutions.
The staff here at Community Bankers of Iowa resolves to continue to work tirelessly
to enhance and preserve the community banking industry in Iowa. Please let us
know what we can do to help you. We wish you a prosperous and rewarding
New Year.

Community Bankers of Iowa
1603 22nd Street, Suite 102
West Des Moines, Iowa 50266
Phone: [phone]

CBI Banker Update | JANUARY 2014

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