Community Bankers of Iowa Monthly Banker Update April 2014 - Page 15

Community Bank Customer Surprised by All-Expenses-Paid Trip to Sochi Olympics Written By: Kelly Moore, Consultant for The SHAZAM Network It isn’t often in your career that you answer the phone to hear the news that one of your customers has won an all-expensespaid trip to the Winter Olympics. But that’s exactly the call that Mike Underwood, president and chief executive officer of CBI Member Guthrie County State Bank (GCSB), received from Dan Kramer, senior vice president of the SHAZAM Network, in early December 2013. Kramer was notifying Underwood that his customer, Scott Calmer of Panora, Iowa, had won the trip by using his GCSB VISA debit card at a Hilton property. Delivering the big news That meant Underwood had the privilege of calling Calmer to share the news that he had won a trip package valued at more than $26,000 – an all-expenses-paid trip for two to the 2014 Olympics in Sochi, Russia. Calmer and his wife, Joyce, recently returned from Sochi, where the highlight of their Olympic games experience was watching the USA men’s hockey team beat Russia, viewed from their premiere seats at center ic