Community Bankers of Iowa Monthly Banker Update April 2014 | Page 15

Community Bank Customer Surprised by All-Expenses-Paid Trip to
Sochi Olympics
Written By: Kelly Moore, Consultant for The SHAZAM Network
It isn’t often in your career that you answer the phone to hear
the news that one of your customers has won an all-expensespaid trip to the Winter Olympics. But that’s exactly the call that
Mike Underwood, president and chief executive officer of CBI
Member Guthrie County State Bank (GCSB), received from
Dan Kramer, senior vice president of the SHAZAM Network, in
early December 2013. Kramer was notifying Underwood that
his customer, Scott Calmer of Panora, Iowa, had won the trip
by using his GCSB VISA debit card at a Hilton property.
Delivering the big news
That meant Underwood had the privilege of calling Calmer to
share the news that he had won a trip package valued at more
than $26,000 – an all-expenses-paid trip for two to the 2014
Olympics in Sochi, Russia. Calmer and his wife, Joyce, recently
returned from Sochi, where the highlight of their Olympic
games experience was watching the USA men’s hockey team
beat Russia, viewed from their premiere seats at center ic