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is Key to Resolving Conflict
There are many causes of workplace conflict . Effective leaders understand these conflict triggers and address the problem . Consider some causes of conflicts in the workplace , and how to avoid them :
Emotional “ blind spots .” These “ blind spots ” occur when something produces an irrational reaction in us . They may be people that we just know how to deal with . This is a “ blind spot ” for a leader .
A bad attitude or emotional “ baggage .” All of us carry “ baggage ” and have to manage our own attitudes . Often , we don ’ t realize that all this impacts the way we communicate and manage others .
Employee differences . Sometimes a cause of conflict centers on factors such as culture , gender , age or work experiences . The more diverse workplaces become , the greater potential for conflict . This requires managers to become more active listeners as opposed to simply barking out orders .
Passing judgment . Another key for managers is to be more “ other centered ” as opposed to being solely “ goal ” or “ self ” centered . Simply put , don ’ t pass judgment . Take the time to understand your people and their unique perspectives .
Playing the “ blame game .” When leaders are too focused on pointing fingers , it becomes a big source of conflict . Try to become “ solution oriented ” the next time something goes wrong .
Finally , take responsibility when things go wrong . Be accountable , even if you are not 100 % convinced that it all falls on you . This communicates a message to your people that they , too , can and should step up and be accountable .
Steve Adubato , PhD , is the author of five books including his latest , " Lessons in Leadership ". He is an Emmy ® Award-winning anchor with programs airing on Thirteen / WNET ( PBS ) and NJ PBS who has appeared on CNN , FOX5 NY and NBC ' s Today Show . Steve Adubato ' s " Lessons in Leadership " video podcast with co-host Mary Gamba airs Sundays at 10:00 a . m . on News 12 +. For more information visit www . Stand-Deliver . com