■ Accounting , Banking & Law
Continued From Page 52 Norris McLaughlin , P . A . By Sandra Jarva Weiss , Esq ., Chair , Healthcare Practice Group .
COVID‐19 has had a dramatic impact on the healthcare system , causing a re-evaluation of the way physician care is delivered . During the pandemic , in-person office visits have been postponed or changed to telehealth visits , elective procedures have been canceled and patients , concerned about contracting COVID , have delayed or postponed their regular visits . This decrease in non-COVID care being provided has caused many physician practices to need to furlough or terminate employed physicians . A typical physician employment agreement , however , does not include “ force majeure ” provisions that would permit employers to furlough or terminate employed physicians without having to satisfy lengthy notice provisions ( during which time salaries would continue to be paid ) or to make severance payments . Health systems that employ physicians should restructure compensation to be based primarily on wRVU amounts rather than fixed salary . While physician incentive payments are largely structured on productivity or wRVU amounts , base compensation in many health systems continues to be based on a fixed salary regardless of productivity or volume of patient services provided . Restructuring compensation to be more wRVU-dependent lessens the financial risk to the employer if future COVID spikes or a new pandemic forces another slowdown in the delivery of healthcare services .
NPZ Law Group , P . C . By David H . Nachman , Esq ., U . S . Managing Attorney
Law firms are advising clients to seriously consider taking the vaccine if they have not already done so to prevent business interruptions and to protect their health .
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One of the most important initiatives during the past year has been to develop a COVID‐19 vaccination and to coordinate its successful administration across the United States and around the world . NPZ Law Group , P . C ., a full-service immigration and nationality law firm , represents several highly-skilled foreign nationals who are pre-eminent medical researchers and scientists at U . S .-based research facilities . These individuals have also acted as spokespersons for COVID‐19 vaccinations currently being distributed . Other healthcare
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There are many dos and don ’ ts when it comes to gaining the trust and loyalty of your customers and clients . With that said , consider the following :
Small things matter . Listen to customers when they tell you what they want . If a customer says they don ’ t like tomatoes or onions in their salad , give it to them the way they want it .
Maintain a positive attitude . Your positive attitude will be contagious .
Solicit real feedback . Don ’ t be afraid of a customer expressing concerns they are having . This is an opportunity to show how much you care .
Make a meaningful connection . The most irritating thing for a customer is when they are made to feel like a number and not a person .
Keep it simple . Talk in an easy to understand , jargon-free fashion that the customer won ’ t have to work overtime to comprehend .
Empathize . Ask yourself this question — If I were a customer in this situation , how would I want to be treated ?
Actively listen . When a customer is angry or disappointed , make sure you LISTEN to his or her entire complaint or objection .
Feelings matter a lot in customer service . An important factor in building a relationship with a customer is how you make him or her feel .
Be grateful . Never underestimate the power of a smile and a “ thank you .”
Make it part of your DNA . Great customer service is a way of life and an attitude that is built into the way you deal with people on a daily basis .
Steve Adubato , PhD , is the author of five books including his latest , " Lessons in Leadership ". He is an Emmy ® Award-winning anchor with programs airing on Thirteen / WNET ( PBS ) and NJTV ( PBS ) who has appeared on CNN , FOX5 NY and NBC ' s Today Show . Steve Adubato ' s " Lessons in Leadership " video podcast with co-host Mary Gamba airs Sundays at 10:00 a . m . on News 12 +. For more information visit www . Stand-Deliver . com