■ Banking
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this was accomplished by automating manual steps , which significantly reduced end-to-end cycle times , allowing the bank to close loans more quickly . COVID-19 has certainly influenced the acceleration of digital , AI and automation initiatives to meet the need of the change in behavior of customer interactions . These trends are expected to continue into 2021 and beyond .
Investors Bank By Dorian R . Hansen , Chief Marketing Officer , Head of Operations , Digital Transformation
By deploying advanced technology , we have successfully transformed our customers ’ banking experience . By continuing to identify and invest in technology solutions , including AI , we have created a bestin-class , omni-channel banking experience that provides clients with flexibility , convenience and choice , all with enhanced security . We were fortunate to have upgraded our commercial , small business and consumer platforms prior to COVID-19 , which allowed us to deliver a seamless remote banking experience that once was only available in a branch . Of course , clients can always visit one of our 150 + brickand-mortar locations or use a combination of traditional and digital banking services . We are excited about our recently launched online account opening , which is simple , easy-to-use and can be completed in less than 10 minutes . The exceptional , process-driven and dynamic customer-centric experience that we deliver each day was recently validated when Newsweek selected us as the “ Best Big Bank in New Jersey ” and Forbes listed Investors as one of “ The Best in America ” since 2013 .
Peapack-Gladstone Bank By Kevin Runyon , Executive Vice President , Chief Information Officer , Chief Digital Officer
Addressing cybersecurity concerns is key to the growth of online transactions .
Most banks , including local community banks , have included digital initiatives in their strategic planning over the past couple of years . The introduction of the COVID-19 virus has pushed implementation plans forward to address the urgent need to offer digital solutions for typical client transactions that were traditionally done in person . The digital revolution in banking is much more than enhancements to mobile banking and account opening platforms , however . The financial industry continues to become more efficient and knowledgeable about how clients use technology and about their banking needs in general . Newly implemented platforms are rich with data that unlock these details . The increased use of AI technologies analyzes this data and quickly provides critical insights that allow banks to tailor solutions for clients . This rapid pace of change has added data sciences initiatives to the long list of digital projects that are being delivered by the banking industry .
Provident Bank By John Kamin , Executive Vice President , Chief Information Officer
Today , one could argue , quite pervasively , that banks are technology firms that happen to deal in finance . There has been an insane amount of Continued On Page 32
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