It is great to hear positive feedback from our customers, particularly when they have made the effort to tell us and while these should be passed onto the individuals concerned we will include in Coldplay on-going so all can see we are appreciated. The below was received from Ritter Courivard, Leicester on Friday June 2nd;
"Just wanted express my thanks to your emergency team yesterday following a truck colliding with the sliding door on the side of our unit. From the initial phone call to the emergency team, through to engineer that came out, it was truly a “World Class” Service. Can you please pass on thanks to the team."
David Selby - Ritter Courivaud Leicester
You will all be aware we follow up deliveries with a customer courtesy call the following month, as we issue the feedback in percentage of customer satisfaction, but what you do not see is the verbal feedback received, which you should so please see the below;
Brendan Mansell @ Agility Logistics, Feltham
Score: 15/15 (Unit is not up and running yet)
When asked Why DRTCS? he replied “Always dealt with Dawson’s and got a good service so don’t think we’d ever change.”
Customer Feedback reviews
Glyn Bedford @ JHF, Middlesex | Sale unit
Score: 19/20
When asked Why DRTCS he replied “I’ve used you consistently over the years. I did get other quotes which were competitive. Blue Cube were 5K cheaper and claimed they could get me a better, more efficient unit but I doubt that that’s the case.”