NEWS
INCORPORATING COLD CHAIN
Serco delivers multi-temperature
body for Durban eatery chain
W
hen Ko-Lay Home of Chickens
• Moveable insulated partitions
incorporating thermally-rated cores
from Serco’s partner Loadlok in
Holland.
• Load lock rails with shoring bars for
load securing.
• Side-door access to the fresh and
frozen goods zones.
• Double rear-door access to the dry
goods zone.
• A scientifically calculated loading
configuration for the truck, capable
of handling 125 storage bins.
was faced with the challenge
of getting its product to outlets
efficiently and speedily, Serco stepped
in to help.
Serco has developed a reputation for
finding solutions to logistical problems
customers encounter, as well as going
the extra mile to ensure their customers
stay ahead in challenging economic
This was the case recently when a
newly established eatery and takeaway
chain, Ko-Lay Home of Chickens, was
faced with the problem of getting
products from its headquarters in Durban
to outlets in KwaZulu-Natal and the Free
State efficiently and speedily.
Ko-Lay first experimented by
outsourcing its transport needs, but soon
found that was not the answer and
discovered they needed to invest in their
own delivery vehicles. But it couldn’t be
just any vehicle — it would have to be a
top-drawer truck able to transport fresh,
frozen, and dry goods, and critically,
conditions.
The new, custom-built Ko-Lay delivery truck.
that the cold chain would not be
compromised in any way.
They turned to Serco for the answer.
Sales representative Steve Davenport
of the Durban office was called in and
he quickly established that the key
challenge was to manufacture a truck
with multi-temperature compartments,
which would enable easy access
to all compartments when drop-offs
were done at the various
widespread branches.
Another requirement was to make
special provision for the bins that Ko-Lay
uses to move its products.
Serco offered Ko-Lay the solution:
a three-zone, multi-temperature
refrigerated rigid truck body. The
customer liked the concept and gave
Serco the green light for production.
The following features ensured that
the vehicle met all expectations and
coped adequately with the storage
bin requirements:
It was the answer to Ko-Lay’s needs, with
the body fitted to a Hino 300 915, now
doing deliveries to branches in Durban,
Vryheid, Estcourt, Harrismith, and Van
Reenen.
Head of marketing at Ko-Lay,
Kreeshan Reddy, said the vehicle was
already proving its worth, handling
deliveries to all the company’s branches.
“Fully loaded, the vehicle can carry
about 2 500 chickens and 3.6 tons of
payload, which is really good,” said
Reddy. CLA