Coachwise Service Offer Pack CW Business solution Pack digital version | Page 9

CUSTOMER SERVICE AND SUPPORT
Course Administration
Online and telephone admin support which allows your customers to book on to your courses or sessions
as if they were dealing directly with you. Offering a full end-to-end service, we can take payment directly
from delegates (plus handle any credit control issues), book venues, deploy tutors, send pre-course
materials and handle any post-course administration duties.
Order Processing and Fulfilment
Working in harmony with our on-site warehouse, your customers can order your resources and materials
through online portals, via websites or even over the telephone. Instant processing and efficient delivery
ensures your customers receive their goods in the minimum amount of time. That leaves you free to focus
on keeping the content fresh and the money coming in.
Course Certification
Whether your learners have attended or achieved, you’ll be wanting to recognise the occasion by issuing
some kind of certificate. We have hard copy and digital solutions suitable for all scales and budgets. Once
we have received the relevant learner data, we handle the entire certification process via our email or hard
copy mailing solutions. And don’t worry, all our systems and processes are fully GDPR-compliant.
We are very happy with the full-service certification
offer that Coachwise provides. Once the automated
data transfer system was set up, the demands on our
time to issue certificates was virtually nil.
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