EVERYDAY
HEROES
Will Writers L-R: Jessica Froment, Samantha Knight, Hamza Odeh, Sara Boubdallah,
Paul Cox, Sarah Trigg, Julia Walker, Ayesha Nenshi, Christina Stoubos, Hannah McCormick
Where’s there’s a Will...
...there’s our Legal Services Wills team. Based in Bristol, they
speak to clients interested in Wills or Lasting Power of Attorney.
We find out more about what they do and why our customer
satisfaction score is 90%.
O
ur Wills team help
clients plan for later
life so they can
protect themselves
and their family.
It’s common for people to
put this off, so the team make
Will writing and arranging
Lasting Power of Attorney (LPA)
as easy as possible. We speak
to clients in their own homes
where all the information they’ll
need is to hand. Our fees
are fixed and our prices are
transparent – so clients know
how much our services are
before they start making a
Will or an LPA.
Writing it up Did you know?
We launched our online service
in 2016 so clients can start their
Wills online. It helps them understand
what’s involved and what information
we need to write their Will.
People use the site a lot at evenings
and weekends, so it’s great for
clients who don’t have a lot of time
during the week. Feedback has been
fantastic, with clients saying they find
the online service easy to use. Go to
wills.coop.co.uk to check it out. • Your next of kin has no automatic legal right to
manage your affairs without an LPA in place.
• We write Wills for supporters of Oxfam,
Cancer Research UK, and PDSA.
• Colleagues get a 5% discount on our
services – as well as Membership rewards.
• You get a discount for arranging your
Will and LPA at the same time using our
Estate Planning packages – and we make a
payment of 10% of our fee (excluding VAT)
to Cancer Research UK.
What’s a
Lasting Power
of Attorney?
SOUND advice
Our Wills Advisors speak to
clients first, offering free later
and end-of-life planning advice.
The team listen to clients to
understand their circumstances
and what they’d like to do, then
see if there’s a legal need we can
help with. There’s no obligation
to take our products at the end
of the conversation.
If clients decide to go ahead,
the Wills Advisor books them
a telephone appointment with
a Will Writer, who’ll take the
client’s instructions so we can
draft their Will, LPA – or both.
10
Our Voice / June 2017
James Antoniou,
Solicitor –
Head of Wills Practice
An LPA is a legal document
that allows you to choose
someone you trust (called an
Attorney) to make decisions
for you during your lifetime.
It means someone you trust
will look after your finances,
property, health and welfare
if you can’t due to illness or
an accident. You must put
an LPA in place while you‘re
capable of understanding it.
Will Advisors L-R:
Iqra Vora, Alex Neill,
Phiffany Smith, Waqar Nawaz
No
charge
The advisory service is free for anyone
to use – including colleagues.