CMU Career Guide Central Michigan University Career Guide | Page 18

FUNCTIONAL RESUME FRANK RONAN 555 East Main Street • Mount Pleasant, Michigan 48858 • [phone] • [email protected] SUMMARY OF QUALIFICATIONS Communication Skills • Familiar with a variety of office-related software packages, including: Word; Publisher and WordPerfect Office • Able to utilize, and understand, the following social media and communication platforms: Twitter; Facebook; LinkedIn; Skype; webinars and various conferencing packages • Composed information letters for clients seeking agency services • Wrote reports for agency directors on the volume of clients served, in addition to utilizing SurveyMonkey for timely follow-up with clients • Maintained good working relations with clients, including daily telephone contact with current clients; researching problem areas and; providing detailed information and thorough follow-up for agency director • Counseled residents and served as a campus/community resource • Trained new wait staff and servers on customer service Analytical Skills • Familiar with analysis software (including SPSS and Excel) for quantitative data and NVivo for qualitative data • Planned and executed a web satisfaction survey to assess seniors served by health awareness program • Completed a statistical analysis of survey data, and presented results to Central Michigan University’s Council of Chairs • Wrote a 25-page data analysis report for agency director and staff, based on survey findings • Provided PowerPoint presentations to agency director and board members summarizing survey results • Assisted with the development and implementation of focus groups with parents of youth served by agency • Researched and wrote additional scholarly papers for various undergraduate and graduate classes Organizational Skills • Assisted with the transition from a paper to a web-based system for managing schedules of Multicultural Advisors • Created educational and social programs that focus on diversity themes for residence hall of 300 students • Assisted with training entire residence life student staff and making them aware of cultural sensitivity issues • Designed and implement