FUNCTIONAL RESUME
FRANK RONAN
555 East Main Street • Mount Pleasant, Michigan • (111) 555-3333 • [email protected]
SUMMARY OF QUALIFICATIONS
Communication Skills
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Familiar with a variety of office-related software packages, including: Word; Publisher and WordPerfect Office
Able to utilize, and understand, the following social media and communication platforms: Twitter; Facebook;
LinkedIn; Skype; webinars and various conferencing packages
Composed information letters for clients seeking agency services
Wrote reports for agency directors on the volume of clients served, in addition to utilizing SurveyMonkey for
timely follow-up with clients
Maintained good working relations with clients; including: daily telephone contact with current clients;
researching problem areas and; providing detailed information and thorough follow-up for agency director
Counseled residents and served as a campus/community resource
Trained new wait staff and bartenders
Analysis Skills
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Familiar with analysis software (including SPSS and Excel) for quantitative data and NVivo for qualitative
data
Planned and executed a web satisfaction survey to assess seniors served by health awareness program
Completed a statistical analysis of survey data, and presented results to Central Michigan University’s Council of Chairs
Wrote a 25-page data analysis report for agency director and staff, based on survey findings
Provided PowerPoint presentations to agency director and board members summarizing survey results
Assisted with the development and implementation of focus groups with parents of youth served by agency
Researched and wrote additional scholarly papers for various undergraduate and graduate classes
Organization Skills
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Assisted with the transition from a paper to a web-based system for managing schedules of Multicultural
Advisors
Created educational and social programs that focus on diversity themes for residence hall of 300 students
Assisted with training entire residence life student staff and making them aware of cultural sensitivity issues
Designed and implemented new program for seniors facing multiple health issues
Developed a nine-part documentary series for campus audience, averaging an attendance of 85 persons per
showing
Raised $10,000 for programs for seniors through the Isabella County Commission on Aging; this was the
largest amount ever raised by students in the county
EDUCATION
Central Michigan University, Mount Pleasant, Michigan
Bachelor of Science, May 2017 (Expected)
Major: Sociology; Minor: Psychology
EXPERIENCE
Ruby Tuesday, Mount Pleasant and Novi, Michigan
Bartender, September 2013-Present
Central Michigan University, Mount Pleasant, Michigan
Multicultural Advisor, Office of Residence Life, August 2013-Present
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Stop by Ronan 240 for walk-in
resume and cover letter critiques.
NOTE:
Consider using this skills-based
format when a chronological
format may not allow your
most relevant skills/experiences
to be emphasized.