Contents
14
6
25
Presidents Perspective – Peter Hiscox 6-8
Executive Officer’s Report - Ralph Kober 10
The Business End – Chris Keeble 12
CMDA Report - Zoe Clegg 13
History of Club Entertainment 14-16
The Force Behind betting.club 18-20
Celebrating 40+ Years with the CMAA
22-24
Entertainment Awards are ACE 25
National Managers Conference 26-29
Meet Jon Dee 30
Tiered Loyalty – Making the Data Work 34-35
Entitlements: Playing the Game Properly 36-37
2017 CMDA Training Calendar 38
The Penalty Rates Decision 39-41
Sponsors Directory 42-44
CMAA Zones 45
2017 Zone Meetings & Industry Calendar
46-48
CMAA Zone Education Officers 50
Next edition deadline for CMAA ClubIQ Magazine August 2017 Issue
Content: 16 June, 2017 – F&B Feature Issue
IQ 5