2017 CMDA
Training Calendar
MANAGEMENT / OPERATIONS
Duration APR MAY JUN
Supervisor Development Program
Includes accredited units;
Monitoring & Evaluating Workplace Operations & Procedures
Coaching Colleagues for Supervisors 4 Days SYD – Part 2 Duty Manager Development Program
Ideal for supervisors and frontline Duty Managers 6 Days QLD – Part 1 QLD – Part 2 SYD – Part 1
Roster Staff: ACCM Unit 2 Days QLD Leadership Behaviour & Company Culture: ACCM Unit 2 Days QLD 1 Day On Demand On Demand
On Demand On Demand
QLD SYD
VIC
BULLSEYE GAMING SERVICE COURSES
Understand & Apply Data for Customer Retention
Profit from Service Recovery
AFFILIATE & ONE DAY PROGRAM SERIES
Paul Lyons – Dealing with Difficult Conversations
Highly interactive – Includes a paid Actor!
1 Day
Introduction to Gaming Operations with Brett Jones
VIC / SYD
My First Promotion with Lori Luhrmann 1 Day
QLD
SYD
Delivering Great Customer Service with Bill Shirley 1 Day Optimising Operations Trainers with Carl Pozzato 1 Day Introduction to Marketing 1 Day Operational / Strategic Planning 1 Day SYD Introduction to Marketing 1 Day QLD SYD
QLD SYD
VIC
SYD
SYD
Operational / Strategic Planning 1 Day Cost Control Principles
Shift Mgt Cost control, Wastage, Staff Ratios with Brett Jones 1 Day VIC Introduction to F&B Operations with Bill Shirley 1 Day VIC Navigating the Registered & Licensed Clubs Award with Brent Williams 1 Day Profitable Café for Clubs with Bill Shirley 1 Day VIC
Organising Profitable Functions with Bill Shirley 1 Day VIC
SYD
SYD
VIC
SUMMITS & CONFERENCES
Country Club Managers Summit - Cessnock 2 Days
Gaming Summit - Sydney 2 Days
CMAA Mi