CLIQUE ITALIA Sustainability Report 2018 English | Page 19

1 CREATE Ð Ð   Design and product development Ð Ð   Choice of material Ð Ð   Quality and product life-span PRODUCE Raw materials Ð   Ð Usage of chemicals Ð   Ð Supplier relationships Ð   Ð Working conditions and Ð   Ð human rights 2 MARKET Ð Ð   Sustainable offers Ð Ð   Eco-labels and product certifications Ð Ð   Product and customer information 3 SELL Customer relationships Ð   Ð Employee engagement Ð   Ð 5 DELIVER Ð Ð   Efficient transportations Ð Ð   Quality of delivery Ð Ð   Climate- and environmental impact Ð Ð   Safety USE Product and customer information Ð   Ð Reclaims Ð   Ð 4 VALUE CHAIN 6 New Wave Group’s value chain covers several steps from design and product development, to delivery and the use of the product. Every detail is important in all the hundreds of steps taken along the way. ABOUT THE GROUP 19