Clearview South December 2013 - Issue 145 | Page 6

INDUSTRYNEWS Membership Ensured Receipt of Outstanding Balance DGCOS member, Gavin Mills Conservatories Windows & Doors Limited, was elated after the Ombudsman ordered a complainant to pay an outstanding balance of £7,700. A homeowner contracted Gavin Mills to install 16 replacement windows at the cost of £11,000 and paid an initial deposit of £3,000. However, when the project was complete the customer withheld the final balance and alleged that some of the windows were incorrectly installed. Gavin Mills responded to the complaint and returned to the property on several occasions to remedy the work according to the customer’s request, but the homeowner remained unsatisfied. Gavin Mills, Company Director, said: “In my opinion we were doing everything right to try and satisfy the customer but communications simply broke down and we were still owed a lot of money. When I realised we were at an impasse I knew I had to turn to DGCOS for help.” DGCOS, the Double Glazing and Conservatory Ombudsman Scheme, commissioned an independent inspection, and a professional mediator was assigned to help resolve the dispute. This process involves no cost to either party. Gavin Mills added: “Without DGCOS’s help and assistance I would more than likely still be owed the money now.” Call 0845 053 8975 or visit www.dgcos.org.uk KEY TO THE DOOR Hurst Plastics recently marked a very special milestone with Weston-super-Mare based window and door installer Sterling Windows. The two companies celebrated 21 years of working together at Sterling Windows’ newly refurbished showroom, which has recently been equipped with a number of Hurst composite doors. Hurst and Sterling Windows began their partnership when Sterling was established in 1992. The family-run business chose Hurst as its sole supplier based on Hurst’s reputation for service and the quality of its door panels. And 21 years on, the union between the two companies is as strong as ever with Hurst installers and a family-run business, we choose our partners carefully and only work with companies that will enhance our reputation for providing quality and service. Having worked with Hurst for many years, we know that its service is always superb and its products are of a consistently high standard. And now homeowners in the region can come and see the wide selection of Hurst composite doors in our new showroom to appreciate all the benefits they bring.” now supplying its latest generation of high specification composite doors. Nick Farrant, Sterling Windows’ Owner, says: “As one of the North Somerset’s premier Tel: [phone], email: [email protected], Website: www.hurst-plastics.co.uk STEVE SIGNS UP FOR TV’S I’M A CELEBRITY Network VEKA is thrilled to announce that its long-standing Brand Ambassador, Steve Davis, has been announced as one of the celebrity’s heading to the Australian Outback for the 2013 series of I’m A Celebrity... Get Me Out Of Here! ‘Steve is ideal for the show’ The Six Times World Snooker champion joins a host of other celebrities for another year of celebrity trials and tribulations, as they set up camp for the popular ITV reality TV series, hosted by Ant and Dec. Camp ?????????)???????? ????????????????????????????((?()?????()?????????????????????????????)?????????????9?????Y-?e?5?)???)=???????????????qM????????????????????)???e?????????????????????????????????????)??????????????????????????????+?q]??????????????????????????????????)???????????????????????????????????????)??????????????????????????????????)???????????????????+?q=????????e?????????M????????????????)??????????????????9?????Y-?)???????????????????????????????????)?????????????????????????????????????)??????????????????????????????-?????????)???????t()9?????Y-???????????????$)????????????????()Q??????????????????????????????((0