” Our sales have risen 20 % in six weeks with Tommy Trinder .”
... and it ’ s as simple as sketching on a pad .
AdminBase is proud to sponsor Clearview ’ s Software & Technology Guide
Software & Technology
“ The competitive advantage to make the most of new market opportunities ”
» PREMIUM WINDOW AND DOOR INSTALLER in East Anglia , KLIC Home Improvements , is pleased to be the most trusted double glazing installation company in the region with a 4.8 excellent rating on Trustpilot . The business puts a lot of its success down to the use of the installer management system , AdminBase .
“ We have ambitious growth plans for the next 12-18 months ,” says Stewart Grand , Director of KLIC Home Improvements , “ and customer service is central to these plans . We had to make sure we had the necessary solid infrastructure and strong online presence and have found AdminBase to be a fantastic tool to help us to do just that . The system allows us to streamline processes within the business and improve communication with customers , which has contributed to our online ratings . The system ’ s checklist with automated reminders helps to keep projects on track , and the customer portal gives us everything we need to keep customers up to date at every step of the way .
“ The AdminBase customer portal helps customers to track their installation online , which gives them more confidence that we are working on their order , even when we ’ re not physically in the home or on the phone . We have also found that customers really appreciate being able to interact with us via e-mail or text message , because it ’ s so much more convenient for them . This works from our perspective too because unlike sending texts from individual mobile phone networks , we can send and receive this communication from the central system , so that anyone working on that order is kept in the picture .
“ AdminBase has already given us a competitive advantage to make the most of new market opportunities and to become the most trusted double-glazing installer in our region , and we are confident
that it will enable us to maintain our high level of service while we expand .”
www . abinitiosoftware . co . uk
” Our sales have risen 20 % in six weeks with Tommy Trinder .”
Chris Nelson West Cornwall Plastics
... and it ’ s as simple as sketching on a pad .
book a demo www . tommytrinder . com
CLEARVIEW-UK . COM FEBRUARY 2024
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