INSTALLERsupport
Emplas prepare to
‘change the game’
Emplas has announced ambitious plans to
redefine industry expectations of service and
support with a major announcement due
shortly.
The Northamptonshire fabricator says it is
its intention to shake-up the lead generation,
marketing and sales support offered by
fabricators and systems companies to retail
businesses.
Mike Crewdson, Sales and Marketing Director,
Emplas, which published the findings of its
consumer product survey in June, said the
company was preparing to ‘change the game’.
He said: “The support that installers get from
fabricators and systems companies isn’t good
enough and we’re going to change that.
“What we’re going to be doing over the coming
weeks is to re-double our efforts with what we
believe will be a game-changing new scheme.”
A poll last year revealed that Emplas’ product
quality was rated good or excellent by 98.7 per
cent of its customers compared to an industry
average of 79.2 per cent. It also scored an
enviable 99.3 per cent figure for complete and
on time deliveries compared to an 84.6 per cent
industry average.
www.emplas.co.uk or call 01933 674880.
Assure way for all competent
persons to self-certify
The UKAS-accredited Assure
Competent Persons Scheme is
proving itself to increasingly
popular, as more installers make
the move to become Assureregistered.
Austin Greene (Technical
and Compliance Manager for
Network VEKA’s Assure) explains:
“Many installers have told us they
have become unsatisfied with
their existing competent persons’
scheme providers.
“At Assure, we strive to make
the whole process simple and
straightforward which our
installers really appreciate. We
offer all the training, seminars
and advice that our installers need
to make sure everything runs
smoothly.”
Austin’s jargon-free and accessible
methods, offer a no-nonsense
approach to guiding installers
through the changes in legislation
when self-certifying.
Dennis Sumner, MD of Force8
commented: “We joined Assure
after a particularly difficult situation
with another self-certification body.
Austin really helped us out, despite
us not actually being an Assure
member at the time - his advice was
invaluable.
Assure members have a wide
range of benefits, including
a dedicated Technical and
Arbitration helpline and access
to Insurance-Backed Guarantees,
Green Deal Certification
and FREE Level 2 NVQ
Qualifications, as well as Assurebranded literature.
Network VEKA,
01282 473170,
www.networkveka.co.uk
IS YOUR COMPANY JUDGED BY THE EXCELLENCE
OF THE INSTALLER SUPPORT YOU OFFER?
As was evident at this year’s
successful FIT Show, many
companies in the sector are
increasingly recognising the
importance and value of
providing strong installer
support to their customers.
This can take many forms,
from online technical support
and guidance about products and
broader issues to do with the latest
legislation, rules and regulations
and providing useful links.
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After all, even the best
products demand knowledge
and information if they are to
be installed efficiently and avoid
costly delays and call-backs.
In marketing, professional
help with brochure building
and even web design is
invaluable to busy installers.
Technology is rocking on
at such a pace these days, it is
difficult to keep on top of all
developments, so Smartphone
apps and other techno
advancements can be invaluable
for people whose jobs mean
they are mobile much of the
time.
Offering a range of support
services under one banner
is a useful way of helping
installers.
Total Glass, for example,
a leading UK PVCu and
aluminium fabricator,
highlighted not just its
comprehensive product range
at FIT, but also what it calls its
“one stop shop” for installers –
whatever the size and scope of
their businesses.
Clearview regularly includes
news of installer support to
keep the industry informed
– if you have something you
would like featured in this
section, email to:
becky@clearview-uk.com
To read more, visit www.clearview-uk.com