INDUSTRYNEWS
Fuel cards: the truth - but
not the whole truth?
The Fuelcard People want to remind van
users of the importance of verifying fuel
card suppliers’ claims. Steve Clarke, group
marketing manager, said: “Always remember
the difference between truth and honesty.
If a supplier tells you that it offers fixed
weekly pricing, that might be true, but if it
forgets to add that it also levies transaction
charges, it is not being honest.”
Failure to understand a supplier’s charging
structure could be an expensive mistake.
“You can usually expect any supplier to tell
you the truth,” said Steve Clarke, “but it might
not be telling you the whole truth, or nothing
but the truth. Always check their claims and
the small print.”
The 2013 introduction of unexpected
additional charges by some suppliers led to
thousands of van users discovering ‘network
fees’ and other transaction charges were buried
within invoices, without explanation. Many
switched suppliers.
“A £2 charge may sound small,” said Steve,
“but when you add £2 to each refuelling it
soon adds up. We nev