Clearview National October 2015 - Issue 167 | Page 12

INDUSTRYNEWS AWARD WINNING Midlands based Freefoam customer General Building Plastics has been crowned Britain’s Best Small Business in the national Red Ribbon Awards. »»GB Plastics, a Freefoam customer for over 10 years, is celebrating its Silver Anniversary this year, and has grown into a network of six branches in Shrewsbury, Walsall, Banbury, Kettering and most recently Oswestry with a £3.5M annual turnover business. GB Plastics was founded in 1990 by Janet Sutherland who continues to work in the business alongside her son Alan and eldest daughter Wendy Hill, both Directors, and youngest daughter Clare Falls. After collecting the Best Small Business Award and speaking on behalf of her family, Wendy Hill said: “Winning this award is amazing and overwhelming! It is a massive recognition of all the hard work over the years, for my family and each and every one of our incredible team.” Colin St John, UK General Manager summarised: “We’d like to congratulate General Building Plastics on their success. They are a good example of a typical Freefoam customer – a business committed to growth and development, focussed on serving their customer base and extending their reach to maximise opportunities.” 01604 591110, [email protected], www.freefoam.com 12 » OCT 2015 » CL EARVI E W- UK . C O M Weathering the Storms »»The performance standards and colour diversity of the Ambience roof glass range from TuffX combined with the company’s excellent support services continues to be a winning combination for many customers. The combination of high performance U-values, excellent solar control and design possibilities across the range continue to stimulate the conservatory roof glass market. Andy Hayes, Sales Manager at Ambience believes that benefits of the portfolio including 82% Solar Heat Reflection with true self-cleaning coatings as well as a wide variety of tint options in up to 4000mm in length continue to give the company a major leading edge. Andy comments: “Our customers are extremely selective regarding suppliers as they rely heavily upon dedicated Customer Service, performance and reliability to help further substantiate their business. “Greater performance guarantees, size and tint choices gives our customers business prestige, demonstrating our commitment to help them build stronger reputations for quality and reliability. “Consumers have grasped the dynamic design options they have open to them which not only improve their everyday lifestyles but add to their property values.” Visit www.ambiglass.co.uk or call 0845 3 400 200 Absolutely Perfect »»85% of Network VEKA member companies were recently judged to have completed perfect installations and provided flawless service by the toughest of critics: their customers. In total, 74 companies returned unbeatable 100% ratings. The lowest figure for the month was 96.6%, delivering an average across all companies of 97.5%. “What’s even more impressive about these figures”, comments The VEKA UK Group’s Sales and Marketing Director, Colin Torley, “is for Network VEKA members, they’re nothing out of the ordinary! “Network VEKA’s priority has always been to provide the products and service that customers deserve and expect when making such significant investments. When we started nearly 20 years ago, our industry was in a state of disrepute, largely due to unscrupulous traders whose only motivation was profit.” For customers to access Network VEKA’s trademark, ten-year, insurance-backed guarantees, they must first complete a customer satisfaction questionnaire that is submitted directly to the organisation’s HQ. Colin continues: “That way we know that customers’ feedback hasn’t been influenced in any way, allowing us to address any criticisms with the respective member company and, equally, give credit for the praise they receive.” www.networkveka.co.uk