Clearview National November 2018 - Issue 204 | Page 81

BUSINESSNEWS The computer says yes » » ALL TOO OFTEN, IT WAS A CASE OF ‘the computer says no’ for Cumbernauld based CMS Window Systems when it was dealing with its previous software supplier. It was refreshing then for it to switch to Business Micros and benefit from what CMS describes as a ‘truly customer orientated approach’. CMS Window Systems is a specialist window, door and curtain walling fabricator with a large social housing customer base, so has quite specific manufacturing and reporting requirements when compared with a typical trade supplier. The team at Business Micros has invested time in understanding this and, over the last four years, has put together what is now a completely bespoke software package based on the Evolution and EvoNET platforms. Mark Owens, Sales and Operational Planning Manager at CMS, has been very pleased with the service: “Whether it is changing a report in EvoNET or rationalising the customer defaults in Evolution, Business Macros makes it clear that their priority is to fit the software to our business rather than the other way around. “The support team is on call all week for us and we get regular visits from the programmers. They almost seem to enjoy the challenges we set them, and clearly see the development work they do for us as part of a process of continual product improvement.” In terms of payback, CMS calculates the value of the Business Micros software in terms of the ongoing functionality and features it offers. Using Evolution and EvoNET, CMS has complete barcode scanning of its factory and can track every profile and glass unit from dlivery to despatch. This ensures that it can identify problems or errors before they ever become visible to the client and helps to ensure that it can maintain an efficient, right first-time service. CMS Window Systems is one of Scotland’s fastest growing manufacturing businesses and a market leader in the design, manufacture and installation of PVC-U and aluminium windows, doors and curtain walling. Employing more than 265 people at its 15-acre main manufacturing and recycling facility in Cumbernauld, together with its branch in Kirkcaldy, the company works extensively with local authorities, housebuilders, property developers and main contractors to provide windows, doors and curtain walling capable of delivering the most energy efficient and comfortable homes and buildings. www.cmswindows.com www.businessmicros.co.uk GGF GROUP AIMS FOR WIDER INDUSTRY AUDIENCE » » THE GLASS AND GLAZING Federation and its commercial companies, the well-established and highly-respected industry body, has joined forces with industry data specialists Insight Data. The GGF Group - which includes BFRC, FENSA, RISA, GGFi and Borough IT, has signed up to Insight Data’s unrivalled Fenestration database. Accessed through Salestracker, Insight’s online prospect database, CRM system and email marketing platform, the database will provide the GGF with 24/7 access to real-time business information and contact details for over 15,000 fabricators and installers across the UK. “We are absolutely thrilled to provide our services to the GGF Group, an organisation which represents businesses across the entire fenestration industry and many Insight Data customers,” comments Jade Greenhow, Operations Director at Insight Data. “We look forward to extending our long-standing relationship with the GGF and providing the information they need to promote their services and the support they can offer to businesses at every level. “The GGF Group joins major systems houses, fabricators, component suppliers and sealed unit manufacturers who trust Insight Data for their industry-specific data and market intelligence. Being a GGF data supplier validates the value and quality of the service we offer to our customers.” The Fenestration database is just one of Insight Data’s five key databases with the firm holding information on housebuilders, main contractors, local builders and even architects. The information is updated using a seven- stage verification process which includes over 20,000 research calls every month by Insight’s in-house research team. It also includes a direct feed from a credit reference agency which confirms in real-time if businesses have folded, moved or changed owners. In short, Salestracker provides accurate information for over 60,000 potential customers. James Lee, Group Marketing Director at the GGF said: “Through our relationship with Insight Data, we want to reach out to new businesses and promote the many benefits of becoming a GGF, FENSA or BFRC member. In addition to our 40 years of experience and knowledge, members can take advantage of our technical support services, our wealth of resources and stay ahead of any legislation or policy changes. What’s more, the GGF Group’s brands are recognised names to both the industry and consumer.” [email protected] C L E A RV I E W-U K . C O M » N OV 2018 » 81