Clearview National November 2018 - Issue 204 | Page 81
BUSINESSNEWS
The computer says yes
» » ALL TOO OFTEN, IT WAS A CASE OF
‘the computer says no’ for Cumbernauld based
CMS Window Systems when it was dealing
with its previous software supplier. It was
refreshing then for it to switch to Business
Micros and benefit from what CMS describes
as a ‘truly customer orientated approach’.
CMS Window Systems is a specialist
window, door and curtain walling fabricator
with a large social housing customer base, so
has quite specific manufacturing and reporting
requirements when compared with a typical
trade supplier.
The team at Business Micros has invested
time in understanding this and, over the last
four years, has put together what is now a
completely bespoke software package based on
the Evolution and EvoNET platforms.
Mark Owens, Sales and Operational
Planning Manager at CMS, has been very
pleased with the service: “Whether it is
changing a report in EvoNET or rationalising
the customer defaults in Evolution, Business
Macros makes it clear that their priority is to
fit the software to our business rather than the
other way around.
“The support team is on call all
week for us and we get regular
visits from the programmers.
They almost seem to enjoy the
challenges we set them, and
clearly see the development
work they do for us as part of
a process of continual product
improvement.”
In terms of payback, CMS
calculates the value of the Business Micros
software in terms of the ongoing functionality
and features it offers. Using Evolution
and EvoNET, CMS has complete barcode
scanning of its factory and can track every
profile and glass unit from dlivery to despatch.
This ensures that it can identify problems or
errors before they ever become visible to the
client and helps to ensure that it can maintain
an efficient, right first-time service.
CMS Window Systems is one of Scotland’s
fastest growing manufacturing businesses
and a market leader in the design,
manufacture and installation of
PVC-U and aluminium windows,
doors and curtain walling. Employing
more than 265 people at its 15-acre main
manufacturing and recycling facility in
Cumbernauld, together with its branch in
Kirkcaldy, the company works extensively
with local authorities, housebuilders, property
developers and main contractors to provide
windows, doors and curtain walling capable
of delivering the most energy efficient and
comfortable homes and buildings.
www.cmswindows.com
www.businessmicros.co.uk
GGF GROUP AIMS FOR WIDER INDUSTRY AUDIENCE
» » THE GLASS AND GLAZING
Federation and its commercial companies, the
well-established and highly-respected industry
body, has joined forces with industry data
specialists Insight Data.
The GGF Group - which includes BFRC,
FENSA, RISA, GGFi and Borough IT,
has signed up to Insight Data’s unrivalled
Fenestration database. Accessed through
Salestracker, Insight’s online prospect database,
CRM system and email marketing platform,
the database will provide the GGF with 24/7
access to real-time business information and
contact details for over 15,000 fabricators and
installers across the UK.
“We are absolutely thrilled to provide our
services to the GGF Group, an organisation
which represents businesses across the entire
fenestration industry and many Insight
Data customers,” comments Jade Greenhow,
Operations Director at Insight Data. “We
look forward to extending our long-standing
relationship with the GGF and providing
the information they need to promote their
services and the support they can offer to
businesses at every level.
“The GGF Group joins major systems
houses, fabricators, component suppliers
and sealed unit manufacturers who trust
Insight Data for their industry-specific data
and market intelligence. Being a GGF data
supplier validates the value and quality of the
service we offer to our customers.”
The Fenestration database is just one of
Insight Data’s five key databases with the firm
holding information on housebuilders, main
contractors, local builders and even architects.
The information is updated using a seven-
stage verification process which includes over
20,000 research calls every month by Insight’s
in-house research team. It also includes a
direct feed from a credit reference agency
which confirms in real-time if businesses have
folded, moved or changed owners. In short,
Salestracker provides accurate information for
over 60,000 potential customers.
James Lee, Group Marketing Director at
the GGF said: “Through our relationship with
Insight Data, we want to reach out to new
businesses and promote the many benefits of
becoming a GGF, FENSA or BFRC member.
In addition to our 40 years of experience and
knowledge, members can take advantage of
our technical support services, our wealth of
resources and stay ahead of any legislation
or policy changes. What’s more, the GGF
Group’s brands are recognised names to both
the industry and consumer.”
[email protected]
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