DOORS&WINDOWS
Why compromise?
Great Products, Great Service
» » ESTABLISHED IN 2003, WHILE THE
early noughties were not-so-nice for many
businesses across all sectors, this year Thermal
Window & Conservatory Roof Systems Ltd
celebrates its sweet 16 th . Treating themselves
to a brand new Schuco AF310 and Elumatec
saw may not be on the top of every teenager’s
birthday wish-list but it was the gift of choice
for MD Paul Hardcastle, not just for the
‘shop floor’ to improve aluminium product
efficiency and precision, but also to the
Thermal Trade customers, which have been
– and always will be – right at the core of
everything the company does…
“We’ve experienced the good times and
we’ve experienced the bad times, and we
know that our customers have been through
the same,” begins Paul Hardcastle, Managing
Director of the Barnsley-based manufacturer.
“That’s why we never lose sight of how
customers should be treated, or supply
products which are anything other than of
the highest technical standards, manufactured
exactly how they should be.”
These products are vast and varied with
the company manufacturing both PVCu,
aluminium and composite doors, windows
and conservatories; across brands such as
Kömmerling, Residence, ProDoor44, Solidor,
and of course Schuco, to name a few; but the
common denominator of zero compromise on
quality and service unifies each and every unit
that leaves the Wilthorpe Road factory.
Paul explains: “We have carefully selected
window and door products from only
industry-leading suppliers, ensuring the
highest quality at all times. Having the perfect
product is just one piece of the puzzle, and
really the key thing for us is to supply a
technically outstanding product backed up by
an equally outstanding service. Our girls in
the office are renowed for their own technical
44 » M AY 2019 » CL EARVI E W- UK . C O M
expertise and unlike staff at other companies
will try to recognise a strange design and
point it out the customer just to be on the
safe side, making things twice helps nobody
when a phone call, fax or email can make the
difference.”
Of course not every mistake is picked up
but every one that is, is one less remake,
whoever’s fault that maybe.
“We also know that in a competitive market
place, speed is of the essence for installers,
which is why we offer a five-day turnaround
on white and unglazed frames, and a ten-day
turnaround on glazed and coloured frames;
which means fitters can offer their customers
a seven or fourteen-day order-to-installation
time frame, in turn.”
To further demonstrate its commitment
to the customer, this year Thermal Windows
has invested £150,000 in new Schuco and
Elumatec machinery to meet the growing
demand of aluminium products. The Schuco
AF 310 and Elumatec saw will streamline
the manufacturing process of aluminium
doors and windows, again allowing their
own customers to maintain an edge on the
competition when it comes to lead times.
And, with a delivery range of “anywhere that
we can get to in two hours”, the client-base
that can benefit from the Thermal Windows
promise of ‘Great Products, Great Service’ is
far-reaching.
The recent decision for Paul and the team
to ramp up aluminium production is not
the first time they’ve reacted to an industry
issue in such a timely manner, however, as
Thermal Windows was one of the first door
and window companies that supported
Kömmerling’s greenline ‘lead-free policy’ in
PVCu extrusion several years ago.
A willingness to adapt and overcome, being
proactive as well as reactive, as well as be
able to provide consistently high standards
of quality and service is no mean feat in an
industry that has had its ups-and-downs over
the years, and more recently suffered political
uncertainty that has still yet-to-be resolved.
However, it is the steadfastness of Paul and his
team, and a commitment to its own vision and
values that have allowed Thermal Windows to
stand the test of time, with a future outlook
that is bright for both the core team and its
customers.
“We never cut corners and we don’t
compromise on the quality of the products we
use, or the way we manufacture. That is one
thing that will never change no matter what.
Everybody at Thermal Windows understands
this, from the girls taking the orders to our
delivery drivers. Our team of 25 staff has
close on 150 years of direct window and door
industry experience; and each one of them is
as committed to the success of the business
and its customers as we, the directors – Kelvin
Greaves, Patrick Tighe and myself – are.”
If you are looking for a new supplier
of trade windows and doors, Paul
invites you to see how Thermal Window
& Conservatory Roof Systems Ltd
compares with your current supplier by
visiting www.thermaltradeframes.co.uk,
emailing paul@thermaltradeframes.
co.uk, or telephoning 01226 294555.