Clearview National May 2019 - Issue 210 | Page 30

PROUD SPONSOR OF DOORS & WINDOWS DOORS&WINDOWS ALL NEW WEBSITE INSPIRES AND INFORMS » » INDEPENDENT Network has unveiled an inspiring new website making it even easier for homeowners to find information and connect with their local member. VEKA Group’s Head of Partner Programmes Karen Lund explains: “The previous Independent Network site was only three years old, but we had identified areas that could be improved and – like our members – we are not satisfied with anything less than perfect quality. The whole ethos of IN is to put the consumer in control; to offer peace of mind when choosing a company to carry out important home improvements. “Key features of the new site include; the easy ‘Find Installer’ form which has just two simple steps for homeowners to complete in order for their local member company to get in touch. A new Visualiser (price guide) tool that allows users to select product, house type, colours (inside and out), and sizes, to get an estimated price. This whole process is very interactive and visual, allowing customers to see their chosen products on a property that resembles their own home. “There’s a new ‘Knowledge Area’ where we provide answers to anything and everything PVC-U related. Our installers are the most professional and well- informed in the industry, and we wanted the website to reflect the knowledge and experience that consumers can expect from their local member company. The Knowledge Area is empowering for homeowners because it explains and demystifies all the hard-to-understand elements of product and service, so that investing in windows, doors and conservatories is not a daunting process. “With the rise in demand for coloured product, we have made sure that each product page has the option to view our fantastic range of 14 ex-stock colours. Dependent on product, selecting a shade will alter the image to show how it would look on your chosen window or door. “The digital landscape changes daily and we know that consumers expect more from websites than simply an online brochure. The new site has been designed to ‘make the most’ of the web experience by being interactive and useful in a practical and valuable way that couldn’t be achieved on paper or over the phone.” www.inveka.co.uk Door delivery with the personal touch You can create the best products in the world with the easiest, streamlined order systems, but if you can’t get the products to customers when you said you would, then it all falls down. That’s why DOORCO, the UK’s leading independently owned composite door manufacturer, has made delivery a prime focus, with the creation of its new Transport Department. » » WITH OVER 20 YEARS’ experience in transport and distribution, Sally Holdcroft, DOORCO’s newly promoted Transport Manager comments: “I’ve been with DOORCO for over two years working across all areas of the business and building up a transport plan for implementation behind the scenes. During this time I’ve developed a deep understanding of not just our business, but also our customers businesses and this has been vital to ensuring we develop efficient transport networks across the UK. “These plans have now been realised with our fleet of five vehicles and drivers delivering day in day out across the country. External transport still plays a role and we will continue to benefit from a long-standing relationship with a reliable transport company that are particularly effective for larger distribution customers. Part of my role will be the management of this entire process to ensure that we continue to deliver as and when our customers need us.” www.door-co.com 30 » M AY 2019 » CL EARVI E W- UK . C O M