INDUSTRYNEWS
MAJOR ONLINE SUPPORT
INITIATIVE GOES ‘LIVE’
Avocet telesales manager, Michelle Hamer (front right)
with (L-R) Linzi Wagstaff, Oliver Hobson, Jemma Purvis
(front), Sally Regis (back), Helen Turner (back), Marie
Helliwell (front), Teresa Lawler (back) and Emma Gallacher
It’s hamer time!
»»When it comes to
telesales nobody can touch
Avocet Hardware’s team, thanks
in no small way to its new
telesales manager, Michelle
Hamer.
Michelle, who has worked
the phones at the Brighouse
company for 22-years, was
promoted last month and the
first task in her new role was to
train up four new members of
the telesales team.
“When I started at Avocet
in the early 90’s I never for
one minute thought I’d still be
working here 22-years later.”
said Michelle. “But when you
have a job that is rewarding,
varied and interesting, and
where you are valued extremely
highly by your colleagues in
other departments and the
owners of the business, then
why would you leave?”
The nine-strong team,
which boasts over 100-years of
industry experience at Avocet
alone, operat es across both
outgoing and incoming calls.
It is tasked with everything
from generating new
appointments for the field sales
team, through to developing
existing business, and on to
ensuring key accounts are kept
informed on all company and
product developments and
have an industry expert on-call
whenever they need them.
»»Saint-Gobain Glass
UK has launched SGG LIVE,
a powerful new online tool to
empower users of its products
with a wealth of technical,
marketing and specification
support.
SGG LIVE is a business
support hub designed for
Saint-Gobain Glass’ direct
purchasing customers, their
customers and architects and
specifiers. Membership of SGG
LIVE is available via an online
application form and special
invitations have already been sent
to many with access logins to
preview.
Craig Dodsworth, Head of
Marketing for Saint-Gobain
Glass, said, “It is vital in
an industry as fast-paced as
ours that our customers all
have instant access to all the
information they need to make
decisions quickly and run their
business more effectively.
“SGG LIVE brings together a
range of tools that are instantly
available, whenever the customer
wants them, wherever the
customer is, all entirely free of
charge.”
Among the resources available
to SGG LIVE members are
technical assets like BIM objects,
acoustic calculations, mechanical
calculation forms, performance
tables and glass processing
support as well as a range of
innovative apps. It will also enable
customers to order samples and
literature seamlessly and access
extensive digital marketing
support among many other
features.
Visit www.saint-gobain.com or
www.saint-gobain-glass.com
and the twitter account @
saintgobain.
Local Community Bowled Over
»»There is nothing more
rewarding than seeing a project come to
fruition. Especially when that project changes
the lives of so many people. Lister Trade
Frames of Stoke on Trent, along with other
local businesses, joined forces to assist a
group of keen Crown Green Bowlers convert
their dilapidated clubhouse into a functional
building.
Middleport Bowling Club had long since
lost the financial support of the local council
and was being self-funded by the patrons,
many of whom were pensioners. With very
restricted funds, the club house, which
had been standing for over 40 years, was
28 » M AY 2015 » CL EARVI E W- UK . C O M
falling to pieces around their heads. Word
soon spread of the bowling clubs plight
and Listers, in conjunction with the likes
of local construction companies Novus and
Seddons, joined the cause to help renovate the
clubhouse free of charge.
Middleport Bowling Club now has a
new clubhouse to be proud of. All of the
contributing companies were invited to the
grand opening which was carried out by the
Lord Mayor of Stoke, Majid Khan, who was
effusive in his praise for the project.
www.listertf.co.uk
L/R Dave Allen Commercial Sales Manager for
Listers, Lord Mayor Majid Khan and Daniel
Shaw, Marketing Manager for Listers standing
in front of the renovated club house.