Clearview National March 2019 - Issue 208 | Page 72

INSTALLERSUPPORT
ESTABLISHED IN 1999: ‘EXCELLENT’ SINCE 2017
» » LONGSTANDING SWISH INSTALLER
Bradley Scott Windows was one of the
first companies to join Epwin Window
Systems’ Excellence as Standard membership
programme following its launch in 2017.
Eighteen months on, Bradley Scott’s owner,
Andy Farrington, reflects on the value the
decision has delivered.
“Windows, doors and conservatories are
still a considered purchase,” he says. “When
marketing to consumers it’s as much about
giving them confidence in their purchase as
having top-rated products. As a Swish installer
we’ve got quality products. Membership of
Excellence as Standard shows we’re committed
to excellence throughout the buying,
installation and post-sale process too. It gives
us a major USP over competitor installers.”
Excellence as Standard advocates
excellence at every stage of a project
– from manufacturing through to the
physical installation in a consumer’s home.
Homeowners will benefit from the reassurance
that all aspects meet a high-quality industry
standard and in turn help the installer gain a
competitive advantage while delivering the best
possible service across the customer journey.
Andy said: “Like many installers, we
strive for excellence at every level. However,
by embracing the Excellence as Standard
philosophy we are offering a greater level of
assurance to the customer. The membership
has given us a valuable competitive edge as it
gives homeowners an easy way to benchmark
against competitors. The consumer recognition
of our Swish product range and the added
assurance of Excellence as Standard has proved
to be a winning formula.”
Bradley Scott has been installing PVC-U
windows, doors and conservatories in and
around the Tamworth area since 1999. It is
a family company committed to providing
the highest quality service, something that’s
demonstrated in its membership of Excellence
as Standard.
www.epwin.co.uk
ALLOWING INSTALLERS TO TAKE
CONTROL OF THE SITUATION
» » EPWIN WINDOW SYSTEMS’
flagship membership programme, Excellence
as Standard, has partnered with trail-blazing
industry training initiative Pro-Fitter. The
partnership means Excellence as Standard
members will be able to benefit from Pro-
Fitter training status.
Katie Leese, Programme Manager of
Excellence as Standard, commented:
“Excellence as Standard sets a benchmark
for excellence across the window and door
industry. Training and development in the
form of the EAS Academy is a core element
of the programme so Pro-Fitter will be a
valuable partner for us and our members.”
From day-to-day business operations
through to product manufacturing, processes
and installations, Excellence as Standard
is a culture that permeates every level of a
business. From the moment a member signs
up, they receive continuous guidance and
support to help them excel in every area
of their business operations. Aside from
72 » M AR 2019 » CL EARVI E W- UK . C O M
the training element in the form of the
EAS Academy, the support includes: access
to the quality products under the Epwin
Windows Systems’ brands, bespoke training
to give additional expertise when required,
comprehensive marketing support to add
extra weight to marketing activities and a
dedicated team to provide tailored support
as needed.
The programme gives homeowners peace
of mind that all aspects of their project will
be delivered to the highest quality industry
standard and thus gives members a clear
competitive advantage.
Pro-Fitter is a fully GQA-accredited
and recognised training centre. It provides
hands-on and classroom-based training in
a variety of products, including removal,
replacement and finishing touches. On
completion of a Pro-Fitter training course,
an individual installer will be listed in both
the Pro-Fitter and GQA directories and
given a GQA certificate and a photo ID card
for identification. Pro-Fitter status gives a
competitive advantage because installers will
be able to prove their expertise more easily.
The growing skills gap is an increasing
concern for the industry. Initiatives and
centres such as Excellence as Standard and
Pro-Fitter are essential if we are to address
it. And by partnering in this way, it is easier
than ever for installers to take control of
the situation in their business and give
themselves a competitive advantage in the
process.
www.epwin.co.uk