Clearview National March 2016 - Issue 172 | Page 19
INDUSTRYNEWS
Share Driving
Licence
goes live
In January 2016, the DVLA moved
its ‘Share Driving Licence’ service
from beta into a live system.
BENEFITS TO THE
USERS NOW INCLUDE
• up-to-date information accessible from anywhere
where there’s an internet
connection or access to
telephone
• better and safer licence
checking for third parties
- saving nearly half a
million drivers every
year from having to pay
£20 to replace a lost
counterpart.
The DVLA was challenged
to develop a service that
allowed third parties, such as,
employers, rental companies
and driving instructors a way
of checking appropriate driving
licence details from the 45
million driving records held on
its database.
The organisation explored
several concepts of how this
could be done before arriving
at a solution to ensure the
driver remains in control of
who they share their driving
information with. This involves
the driver generating a check
code from within the View
Driving Licence service, and
the third party redeeming the
code to access the record
summary via Check Driving
Licence.
Getting to this stage
represents several months’
worth of user research,
iteratively developing the
service from prototype
screens to the full live service.
The team worked tirelessly
to transform user’s thoughts
and actions into working
software to give the best user
experience possible.
During the nine months of
beta, the DVLA carried out
29 rounds of usability testing,
observing users in real life
scenarios navigating their
way through the service. It
also analysed over 69,000
comments from user’s
feedback.
Since the launch of the
public beta in May over 7.9
million records have been
viewed with 3.3 million
sharing codes created and
over 1.2 million licence checks
completed.
www.gov.uk/government/
news/dvlas-share-drivinglicence-service-is-available
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