Clearview National June 2019 - Issue 211 | Page 26

PROUD SPONSOR OF
INDUSTRY NEWS
INDUSTRYNEWS
Independent Network endorsed
by Which? Trusted Traders
Which? Trusted Traders
has announced its
official endorsement of
Independent Network.
» » FOR OVER 60 YEARS, WHICH? HAS
been rigorously testing products and services
– now the consumer champion assesses
tradespeople too, and only the most customer-
focused and trustworthy are endorsed.
This official ‘badge of honour’ demonstrates
to potential customers, that Independent
Network members meet all the stringent
requirements demanded by the Which?
Trusted Traders assessment process.
VEKA UK Group’s Head of Partner
Programmes Karen Lund explains: “We’re
delighted to be allied with Which? Trusted
Traders. It’s yet another clear and independent
demonstration to homeowners that our
members uphold the highest standards in all
aspects of their business.
“When Independent Network launched in
1996, it was the first organisation of its kind
and is still the absolute pinnacle of installer
support in fenestration. It was established to let
quality and service shine through, and protect
homeowners, at a time when double glazing
and PVCu was more often associated with
pushy salespeople and cowboy contractors.
“We still have the exact same aim, as we
did when the Network launched 23 years
ago; to protect homeowners against shoddy
workmanship and to support the industry’s
hardest working, most professional window
and door companies. Now, we have more than
two decades’ experience, members all across
the country, and an ever-evolving range of
fantastic services and benefits that quite simply
can’t be matched.”
The vetting procedure for a company to
become an IN member is so rigorous, that
only the most professional companies are
accepted, and – even then – they must agree to
ongoing audits to ensure these high standards
are continuously maintained. As well as
workmanship, IN examines their financial
health, business and administration processes,
and customer service record.
26 » JUN 2019 » CL EARVI E W- UK . C O M
All IN members must also commit to
using systems from VEKA UK Group – the
world leader in PVCu - so that a complete
chain of quality can be guaranteed, right from
raw materials and manufacture, through to
fabrication and installation. This means that
IN can confidently offer consumers a failsafe
ten-year insurance-backed guarantee on work
carried out by members.
This commitment to quality, customer
service and after-sales support aligns the ethos
of Independent Network perfectly with that of
Which? Trusted Traders.
Karen adds: “The Which? Trusted Traders
process reinforced, to me, how effective our
acceptance procedures are. Especially when
you consider that one in four companies that
apply to Which? Trusted Traders do not make
the grade.
“Like the well known Which? Best Buy
logo, the Which? Trusted Trader logo is a sign
of reputation and trust, and we’re delighted
that IN members are now able to use this
image on vehicles and in marketing materials
to further highlight the standard of their work.
We’ve always known that our members are
the best in the business, and this gives us yet
another way to prove it!”
Raj Kakar-Clayton, MD of Which? Trusted
Traders said: “We’re delighted to be able to
endorse Independent Network and welcome
them to our Approved Service Scheme. It’s
great news that Which? Trusted Traders can
work with Independent Network to provide
reassurance to customers who need new
windows, doors and conservatories.”
www.inveka.co.uk