Clearview National July 2019 - Issue 212 | Page 73

PROUD SPONSOR OF INSTALLER SUPPORT they’re home or not. With ease of operation in mind, once DoorCam is wired in, the householder can simply plug in the WiFi chime which comes as standard, connecting up to four more chimes in the home, all as part of the package. This means a chime will sound in the house, with adjustable sound, volume and light function, eliminating the need to carry a Smartphone around. DoorCam allows homeowners to collect video clips via its history log, thanks to adjustable motion detection. ERA’s TouchKey, a keyless smart lock bringing to life a fully integrated suite of connected Smart Security Products. Working in combination with ERA’s SureFire lock, the TouchKey also offers a solution for multi-point locks on PVCu and Composite doors. Developed to be secure and simple to use and easy to fit, SUREFIRE delivers effortless multi-point locking: simply close the door to engage the trigger and turn a key to deadlock. ERA’s smartware range, with more innovative products to follow, provides the cutting-edge security technology that the INSTALLERSUPPORT customers of fabricators and installers now demand. With smartware, the important components are hidden, so it is difficult, if not impossible to look at a piece of smartware and ascertain its quality and reliability. When choosing a supplier, fabricators and installers need to look at their supplier’s reputation, and ask themselves some key questions: do they provide quality products? Can they offer me help and advice if required? Is there a good after car service for the homeowner? For those who have until now only offered traditional products and for whom working with smart solutions feels a little daunting, ERA’s in-house panel of experts offers help and advice. It has been expanded with the implementation of a dedicated helpdesk specifically for its portfolio of smartware products. The four-strong team is on hand to answer queries and provide peace of mind for fabricators and installers as they familiarise themselves with smartware, also giving them a clear point of contact to refer their customers to for aftercare if they have any questions post-fitting. The personal service means customers are guaranteed a ‘solve’ or ‘resolve’ outcome for their query. If their query cannot be solved on the spot, they can rest assured that the helpdesk team will go away and resolve it usually within 24hrs. The team is currently running at a 98% solve rate at point of contact with the customer, with the remaining queries requiring additional input from other areas of the business. The team also offers live chat web-support too. The new ERA Smartware Helpdesk Team can be contacted on 0345 257 2500, 9am-5pm Monday to Friday. ERA’s training suite is the perfect facility to help customers to gain a full understanding of ERA’s smartware range. The company can offer classroom training, hands-on product experience in relation to real installation scenarios and the opportunity to ask as many questions as needed. Training also affords the opportunity of getting to know the ERA team by meeting the product manager and discussing new and upcoming technology and seeing the company’s design and test area. In preparation for Autumn when the nights draw in and the cover of darkness makes break-ins easier, homeowners traditionally turn their attention to home security issues. It is therefore the perfect time for fabricators and installers to up-sell their service offering by adding smart products. And with many homeowners not confident in installing such technology themselves, it falls on the professionals to help. A great new business opportunity for the trade, but also a genuine source of peace of mind for customers. For further information on ERA’s wide range of security products, including its innovative smart home security suite, visit www.eraeverywhere.com or contact the sales team on 01922 490 000 or by emailing [email protected]. C L E A RV I E W-U K . C O M » J U L 2019 » 73