INDUSTRYNEWS
Industry qualifications increasing in importance
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IN CERTAIN INDUSTRIES, GAS AND electricity for example, we know that qualifications have been mandatory for many years and customers do recognise and expect it.“ Is the same finally starting to become the case in our own industry?” asks GQA External Quality Advisor, Andy Carrington …
“ There is more and more evidence to show that consumers are increasingly starting to understand and value the importance of industry-related qualifications as a part of their process of choosing which installers to appoint to carry out work on their home,” Andy says.
“ I recently carried out a live performance observation with a qualifications assessor and the assessor’ s candidate who was working to update his current level of GQA qualification in support of his growing experience. The candidate was observed from start to finish, removing and then installing replacement sealed units into existing timber frames,” explains Andy.
“ On completion of the work, and before leaving site, I asked the consumer how they had selected the most suitable installer to carry out the work in their home?” he continues.
“ The customer was very quick to respond informing me that they had asked for the usual quotes from three installers and was impressed by the professionalism demonstrated by all, but the installer they chose won the work because he had a GQA sticker on his van stating that he held industry related qualifications.
“ The consumer did what you would expect, reverted to the internet and did some research, and, on satisfying himself as to the importance and the credibility of GQA qualifications, made his choice.
“ This is not the first example- practical qualifications are increasingly being asked for by consumers who want a third part endorsement of the installers they are going
to choose, and displaying this on your van is the perfect way to advertise the fact that you are qualified to do the job required,” Andy concldues.
Could having a GQA industry relevant qualification work for you?
www. gqaqualifications. com @ gqaquals # BigGreenQ
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