Clearview National December 2019 - Issue 217 | Page 47

PROUD SPONSOR OF DOORS & WINDOWS
DOORS&WINDOWS
Three words: Attention to detail
Chris Bailey spent 18
years at Business Micros,
before joining Keyframe.
He started in installations
and machinery links before
working his way up to
head of sales. He now
holds the position of Sales
& Product Development.
» HERE, IN AN EXCLUSIVE
interview with Clearview he discusses
everything Keyframe, from its day-to-day
business to the future of the Flush Sash.
What do you make / sell / install?
Keyframe manufactures and sells Rehau
and Spectus profiles suites and are just in
the process of introducing our New Flush
Sash which is already proving popular with its
customer base.
Where?
Manufactured in Bolton and delivered
Nationwide by our large fleet of vehicles.
Who To?
Trade and Installation Companies, whether
that be small family businesses or large
nationwide trade counter organisations.
How is your brand different /
better from its competitors?
Here at Keyframe we believe what makes us
different is the staff. Each and every member of
the team has the mind-set of going that extra
mile to ensure quotes / orders are Processed,
Checked, Manufactured and Delivered on time
to the highest standard.
Where do you see your business
in 1 Year, 5 Years, and 10 Years?
We have some exciting developments in
the next 12 months. Starting with the addition
of our new Flush Sash and then early next
year we have a brand new Schirmer machine
centre arriving to replace one of our existing
machinery lines. This again highlights that we
are constantly looking to drive and improve
our production methods.
Why should a customer come to
you, if they haven’t been before?
To this we would simply say give us a call
or send us a small sample order, and see for
yourself the care and attention that goes into
every job that Keyframe produce, no matter
what the size.
Describe your company in three words
Attention to detail. The main focus of
Keyframe has always been customer service. In
the first few months of joining it is clear that
they are a company that put their own needs
second, to ensure the customers always come
out on top.
areas or gaps that needed attention, this when
paired with customer feedback allows us to
identify and eradicate any minor issues before
they become more significant.
How is Business in general
for Keyframe this year?
Despite the current uncertainty in the
market place over Brexit and what may or may
not happen, Keyframe are pleased to find we
are seeing continued growth and are seeing
this as a testimonial to the quality of products
and services that we provide.
What is Keyframe’s mission statement?
Customer Satisfaction.
Your career as a whole / In the Past
10 Years / In the Last 12 months
Probably the most significant recent
development at Keyframe and the rest of the
industry would be the introduction of the
huge range of coloured foils. This has given the
market the re-invigoration it needed and is
now allowing home owners to put their mark
on what could well be there forever home.
Internally though I would have to say the
introduction of barcode tracking within the
production and despatch areas really helped
us to push on as a company and pinpoint any
What are your company
goals for 2020?
Greater Brand Awareness. With the
feedback from our customer base being so
positive, we are confident we can bring the
same quality and service to a larger audience.
How can people find out more
about your company?
www.keyframeuk.co.uk, @KeyframeUK or
feel free to just give us a call on 01204 705718
to see what we can do for you.
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