Clearview National December 2018 - Issue 205 | Page 21

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Excelling in Customer Service Survey
Roof window manufacturer VELUX® Company Ltd has demonstrated
resounding levels of customer satisfaction in a recent business survey.
» » VELUX UK AND IRELAND
recently undertook an Institute
of Customer Service Business
Benchmarking survey to assess
levels of satisfaction amongst
their customers. Their Customer
Satisfaction Index of 90.1 out of
100 is higher than the UKCSI
average – a survey conducted
by The Institute of Customer
Service which asks 10,000
customers about their experience
with organisations, including
many leading brands.
Customers praised the
service of the roof window
manufacturer as being ‘helpful,
efficient, knowledgeable and
reliable’, noting its ability to ‘get
it right first time’ and vowing
that they’d be ‘extremely likely
to recommend VELUX to a
friend.’
In terms of customer
relationships, VELUX scored
exceptionally highly in the Net
Promoter Score category, with
points totalling 80.2, again higher
than the average for the UK and
the retail (non-food) sector.
Ron Hogg, operations director
at VELUX UK and Ireland,
said: “VELUX is extremely
committed to providing high
levels of customer service and
we seek to exceed customer
expectations wherever possible
by providing a professional, high
quality service. To see our efforts
in putting customer service at
the forefront of our operation
being recognised across the UK
is fantastic and makes all of our
hard work worthwhile.”
‘providing a
professional, high
quality service’
ABOUT THE
VELUX GROUP
For 75 years, the VELUX
Group has created better living
environments for people around
the world; making the most of
daylight and fresh air through the
roof. Our product programme
includes roof windows and
modular skylights as well as a
range of decoration and sun
screenings, roller shutters,
installation solutions and
intelligent home controls. These
products help to ensure a healthy
and sustainable indoor climate,
for work and learning, for play
and pleasure. We work globally
– with sales and manufacturing
operations in more than 40
countries and around 9,500
employees worldwide. The
VELUX Group is owned by VKR
Holding A/S, a limited company
wholly owned by foundations and
family.
For more information, visit
www.velux.com
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