Clearview National August 2015 - Issue 165 | страница 12

INDUSTRYNEWS

Network Scheme Opens Its
Door to Group Customers
Network VEKA, is for the first time, opening its
membership to all Group customers, including
fabricators and installers of its renowned Halo profile.

»»Previously exclusive to
companies using VEKA profile, membership
of Network VEKA is coveted throughout
the home improvement industry, with only
the finest businesses being accepted onto its
books.
Explaining the shift in eligibility, The VEKA
UK Group’s Sales and Marketing Director,
Colin Torley commented: “It’s always been a
prerequisite of Network VEKA membership

that companies commit to using VEKA profile.
It forms an essential link in the unbroken
chain of quality that enables us to back up
all installations with our trademark, ten-year,
insurance-backed guarantee.
“It’s only natural that we’ve opened up
Network VEKA membership to other branches
of The VEKA UK Group. Halo manufactures
quality profile that is rightly highly regarded
throughout the industry and we have no
hesitation in supporting it with the same
customer assurances we have for VEKA
products.

“This is an exciting time – both for Halo
fabricators and installers, and Network
VEKA too. BMW Building Products and
Tradesmith have become the first Network
VEKA members to come from the Halo
stable – eager to capitalise on the support
that has helped Network members grow their
businesses at more than twice the market rate
in recent years. We welcome them aboard and
look forward to a host of others joining soon!”
Colin concludes.
www.networkveka.co.uk/trade

Network reviews
»»There have been a
number of trade press articles
recently questioning the validity
of company review websites. The
Federation of Master Builders
(FMB), in particular, has called
for customers to be vigilant - in
response to an investigation by
the Competition and Markets
Authority (CMA).
Questions have begun to
buzz around the industry: can
homeowners trust online reviews?
Network VEKA’s MD John
Ogilvie comments: “It may not
be my position to discuss the
merits or potential disadvantages
of review sites but it is certainly
an interesting topic, and it did
get us thinking about the options

available to homeowners when
choosing tradespeople.
“At Network VEKA, we began
to consider how many ways
there were for people to gather
information about a company,
how reliable that information
is and what would be the ideal
scenario for confidently seeking
out a reliable craftsman.
“We know that one of the
strongest elements of our offering
is the customer satisfaction
questionnaire that every single
homeowner fills out. These forms
come directly back to Network
VEKA HQ, not to the local
member company, so we can
assess how good a job has been
done in every single case.

12 » AUG 2015 » CL EARVI E W- UK . C O M

“We can feed back and make
sure the members get credit and
praise where it’s deserved, and we
can also speak to members about
any areas of their business that
might be improved upon.
“Our strict standards, with
constant policing, mean we can
allow all our member companies
to offer homeowners our failsafe Ten Year Insurance-Backed

Guarantee. This commitment to
quality and customer service has
resulted in a collective customer
satisfaction rating consistently at
97% or above, compared to an
industry average of 83%.”
Find out more about Network
VEKA and the many benefits for
members and homeowners at
www.networkveka.co.uk