Clearview National April 2017 - Issue 185 | Page 118

MOVERS&SHAKERS
Strengthening
customer
services team
A NEW ERA
» » THE GLASS AND GLAZING
Federation (GGF) is pleased to announce
that Phil Pluck has been appointed as its
new Chief Executive.
Bringing with him a reputation for
focusing on membership value and
influence, Phil has previously worked on
putting membership and their services at
the very heart of his organisations.
On accepting the GGF Chief Executive
role, Phil commented: “It is a very real
privilege to be joining the GGF as their
next CEO. It is clear from my discussions
with the Board that they wish to see the
Federation grow its influence across the
sector and with government. Being part of
the GGF at this time to both support its
current success and to take it to the next
stage of its growth is very exciting. It is
clear that GGF has a great team and Board
supporting its Members and I look forward
to working with all to achieve the GGF’s
ambitions.”
Phil will officially start at the GGF on
2nd May 2017, taking over from Brian Baker
who is currently interim Chief Executive.
On the news of Phil’s appointment, Brian
commented: “I am pleased the GGF has
found an outstanding Chief Executive to
take the Federation into a new era.
http://www.ggf.org.uk
118 » APR 2017 » CL EARVI E W- UK . C O M
» » PHOENIX DOORS, PART OF MASCO
UK Window Group, has strengthened
its customer services team with two key
appointments reflecting the way the fast-
growing composite door and PVCu door panel
manufacturer looks after its customers.
Jason Donnelly has been appointed
Customer Service Office Manager, while
Will Reader has rejoined the company in a
new proactive client-facing role as Customer
Experience Manager.
In his new position, Jason brings extensive
Network Rail management experience to
leading a small team responsible for both
internal and external customer relationships.
He comments: “I’m enjoying a fresh challenge
in a new industry and looking forward to
helping deliver an excellent service throughout
to all our customers.”
A major part of Will’s new role will involve
discussing issues and meeting with customers,
Jason Donnelly (left) and Will Reader
many of whom he knows already from his
previous sales office experience at Phoenix.
Commenting on the appointments,
Haydon Statham, Sales Director says: “As
Phoenix Doors continues to grow, we are
changing the way we care for our customers
and respond to their needs in line with the
Group’s philosophy. Both Jason and Will
bring considerable knowledge, experience
and skills to drive and implement change and
improvements in customer service.”
www.phoenixdoorpanels.co.uk
Newly created role
Roger Hartshorn, CEO of Liniar, has announced
the appointment of Martin Thurley to the
newly created role of Managing Director.
» » ROGER WELCOMED MARTIN ON
his first day at HL Plastics, the innovative
company behind the Liniar brand, explaining:
“Due to Liniar’s significant growth over the
last six years, I felt it was time to strengthen
the senior management structure to enable me
to focus exclusively on the strategic direction
of the company.
“The decision-making process at HL
Plastics has always been swift, thanks to our
flat structure – and as we grow I’m keen to
maintain that so Liniar customers receive the
same excellent levels of service they’ve come
to expect.
“Martin’s appointment as Managing
Director will ensure we continue to fulfil and
exceed expectations, as well as bringing another
level of experience to the senior team.”
Martin, who is moving to Liniar from
Door-Stop, is MBA qualified and has extensive
Operational and Commercial experience
in both construction and manufacturing
environments.
Martin comments: “I’m excited to be
joining the Liniar team at an important
time in the company’s development; Roger
has built a great business with a fantastic
reputation.”
www.liniar.co.uk