Clearview Midlands September 2014 - Issue 154 | Page 26

INDUSTRYNEWS

It’s as easy
as ‘MTC’
with Listers
On the 1st of June
2014, the Government
introduced the Minimum
Technical Competencies
(MTC) programme
with all Competent
Person Schemes.
Now installers of windows and doors are
required to demonstrate that they meet the
legal requirements and display the necessary
skills to offer a top notch service to their
customers.
What became increasingly obvious was the
level of confusion that ensued approaching
the compliance date as installers struggled to
understand what was required of them and
how to become compliant. That is unless you
were a Trade Customer of Lister Trade Frames
of Stoke on Trent.

‘New legislation and
qualifications can often be
extremely daunting for them’
Listers, aware that this new legislation was
on its way, started the ball rolling over a year
ago with their customer base to educate and
assist them on becoming MTC compliant.
They held a free to attend seminar and invited
an industry expert to talk to the installers
about their responsibilities and how Listers
could help them to comply simply and cost
effectively.
“We know our customer base,” commented
Daniel Shaw, Marketing Manager “and we
know that new legislation and qualifications
can often be extremely daunting for them.
So, although it wasn’t our responsibility to
get Trade installers compliant with MTC, we
believed that it was vital we did as much as we
could to help our Customers.”
What was so interesting in the way Listers
approached this was the fact they delivered
a complete solution rather than just advice.
Listers partnered with PM Training, a local

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SEP 2014

Daniel Shaw, Marketing Manager for Listers&d Keith Woolliscroft with his MTC Certificates.

company who offered Fenestration NVQ’s, a
route to MTC Compliance and thanks to a
Government funded programme, were able to
secure this training free of charge for any of
their customers who agreed to take part.
“This was key to what we were trying to
do,” remarked Daniel, “We wanted our trade
customers to have an extra edge over the
competition, not just having an MTC card,
but also accredited to NVQ levels 2 and 3,
which actually exceeded what the Government
required.”

‘Keith is just one of an
astonishing 85 Listers’
customers who have
gone through the NVQ/
MTC process’
One of the very first to sign up was one
of Listers long standing customers, Keith
Woolliscroft. Keith has been in the business
for decades and saw straight away the benefit
of getting onboard with what Listers were
providing.

“I’ve been fitting windows and doors for
years and I have a loyal customer base who
appreciate the time and effort I put into each
and every installation,” said Keith, “but in
a very competitive market I’ve always got to
be looking at ways to stand out. I saw the
NVQ route to MTC compliance as a positive
step forward and wanted to be part of it.
The support I received from Listers and PM
Training was excellent and I’m delighted to say
that I’m now fully compliant and I was ready
well before the June deadline!”
Keith is just one of an astonishing 85 Listers’
customers who have gone through the NVQ/
MTC process fully supported by Listers and
PM Training and it’s that level of commitment
to their trade customers that keeps Listers
ahead of the field.
Daniel Shaw commented, “We’re delighted
with the success of this project and it reiterates
to our customers that we are here to help in any
way we can and that we’re prepared and ready
to go the extra mile for them. Listers’ Trade
Customers have all appreciated the support
that they have received to carry on selling and
installing windows without the headache,
worries and rush to compliance that many
others in our industry have gone through.”

To read more, visit www.clearview-uk.com