Clearview Midlands December 2013 - Issue 145 | Page 58

INSTALLERSUPPORT ‘ONE-STOP’ CUSTOMER INFORMATION MANUAL ‘A single document’ Emplas has launched a new easy-to-navigate online Customer Information Manual, bringing everything from product technical details to order forms instantly to the fingertips of its customers. Part of Emplas’ online portal, the Customer Information Manual, gives installers instant ‘jump-to’ access to everything they need to know about products and processes in a single resource. This includes Emplas’ customer service and support, product and prices lists, technical detail, all the available sales literature to bank holiday deliveries and customer complaints procedures, all in a single document. we have pulled everything together into a single online resource that is dedicated to them and has been designed to be exceptionally easy to use. The service has been launched by Emplas as part of its new Online Customer Portal. Mike Crewdson, Sales and Marketing Director, Emplas, said: “There are always those moments when you want to check that little something or other and can’t find the right piece of paperwork, document, or brochure and before you know it, you’ve lost half an hour looking. “We know that that half an hour or so is a precious thing when you’re running a small business, which is why For more information visit www.emplas.co.uk, email [email protected] or call 01933 674880. THERE’S STILL TIME TO EXCHANGE Following the success of last year’s campaign, which saw the number of ladders exchanged increase by 35%, the Ladder Association has announced that this year’s inspection-led campaign will now run to 31st December 2013. First introduced in 2007, the Ladder Exchange has already been responsible for removing thousands of dodgy, broken and bent ladders from the workplace. These can be exchanged for brand new ones, at a discount, at any of the campaign’s partner outlets. Please see www.ladderexchange.org.uk for details. First introduced in 2012, when the association took over the running and development of the Ladder Exchange from the Health and Safety Executive (HSE), 2013 has seen the return of the hugely popular ‘Idiots on Ladders’ competition. Throughout the campaign the aim has been to lift awareness and understanding of the need to check and inspect ladders regularly and to use them safely and competently. “The ladder is an invaluable piece of workplace equipment,” says Cameron Clow. “Just remember that if it’s right to use a ladder, use the right ladder, in good condition, and make sure you use it properly. If you’re in any doubt, just ask a Ladder Association member for advice.” Winning idiots on ladders 2013 picture New brochure Deceuninck has a new brochure that explains what makes Deceuninck different, and why fabricators and installers who want to be more competitive and grow should think of Deceuninck. “It’s about our differentiated products and innovations, and our unique support package,” says Roy Frost, Managing Director of Deceuninck. “It’s also about Deceuninck’s way of doing business. As Peter Willemse MD of Ryburne 58 DEC 2013 Windows says, ‘They make us feel part of the Deceuninck family.’ “We’ve spelled this out in a handy brochure,” Roy says, “because for many years Deceuninck’s kept a low profile, and many fabricators and installers who want to become more competitive and build a sustainable business don’t know us, or what’s special about Deceuninck, and what we have that will help them grow at decent margins.The new brochure summarises the Deceuninck difference. We’ve got three systems, not two, for example. And they’re extruded to more stringent tolerances than the industry standard, so they fabricate with less waste. Our windows are designed to appeal. A pretty window doesn’t happen by chance. They’re designed to stand out and look better in the home.” Visit AskRoyFrost.com or call Roy now on 07808 365234. To read more, visit www.clearview-uk.com