Astraseal has unveiled a new online customer portal designed to transform how trade customers interact with the business. Developed in partnership with First Degree Systems, the platform provides secure, 24 / 7 access to a dedicated digital environment tailored specifically to the needs of glazing professionals and installers. Accessible via a direct web address or through the Astraseal trade website, the portal has been built with usability and security in mind. Each customer is onboarded through a structured setup process, including the allocation of a bespoke username and password. To ensure users get the most from the system, Astraseal provides guided training supported by a comprehensive user manual outlining key features and benefits. The company’ s trade department remains on hand for ongoing support, while the IT team offers technical assistance where required. The portal is the result of an extensive research and development programme driven by modern expectations around round-the-clock service and real-time information access. Astraseal and First Degree Systems worked closely with customers during live trials, gathering feedback to fine-tune the platform. The result is a solution shaped directly by user insight, designed to simplify estimating and ordering while providing a central hub for project information.
One of the key advantages is the ability to upload quote requests directly into the
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portal. Rather than attaching documents to emails, customers can submit drawings, specifications and notes within a secure environment. These are instantly visible to the Astraseal estimating team, with automated acknowledgements confirming receipt. This ensures quotations are logged immediately and removes delays associated with traditional communication channels.
Once an estimate is completed, it is uploaded directly into the customer’ s portal. Full details including design drawings, specifications and pricing are available in one place. A secondary version of the documentation, excluding pricing but including the customer’ s own branding, can also be generated. This allows installers to present professional, ready-to-use documentation when submitting tenders to their own clients.
Communication is further streamlined through a built-in live messaging feature linked to individual quotes or orders. This creates a dedicated two-way dialogue between the customer and Astraseal team without the need for multiple emails or phone calls. All conversations are stored within the job record for future reference, and automated alerts notify users whenever updates or actions are required.
The portal also simplifies the transition from quotation to order. With a single click, customers can convert an accepted quote into a live order, adding any specific instructions at the point of confirmation. Once processed,
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the full order pack becomes available within the portal, complete with enhanced drawings, detailed specifications, delivery information and lead times. Automated notifications keep users informed at every stage.
Order confirmation is equally straightforward. A simple acceptance click triggers order processing, with delivery dates uploaded directly into the system. This immediate visibility helps installers plan schedules with confidence and reduces uncertainty around project timelines.
Even after dispatch, the portal continues to deliver value. Upon delivery, Astraseal drivers scan goods during unloading, updating the system once the vehicle returns. Customers then receive an automated delivery manifest for their records, completing a fully digitised order journey from initial enquiry to final handover.
Beyond document exchange, the portal doubles as a project management resource. Customers can upload and store their own drawings, photos and supporting documents against individual jobs, effectively
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creating a centralised CRMstyle archive. By consolidating all relevant materials within a single platform, businesses can reduce reliance on fragmented folders and disconnected systems.
For clarity and organisation, the portal is structured into three main areas: live quotes and orders, historic quotes and historic orders. Quotes automatically move to the historic section once converted, while completed deliveries are archived accordingly. This keeps the live dashboard clean and easy to navigate while ensuring full traceability for past work.
With this launch, Astraseal is positioning itself at the forefront of digital service within the glazing supply chain. By reducing admin, improving transparency and enabling realtime collaboration, the new portal reflects a broader shift towards smarter, more connected ways of working. For installers and trade professionals seeking greater efficiency and control, Astraseal’ s latest innovation marks a significant step forward in modern customer support.
www. astraseal. co. uk
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28 MARCH 2026 |
CLEARVIEW-UK. COM |