Installer Support
LIVE INSTALLER SUPPORT EXTENDED UNTIL MIDNIGHT
Installers‘ working all hours’ get help when they need it from software pioneers Tommy Trinder.
» TOMMY TRINDER, THE INDUStry-leading quoting platform, has announced a significant enhancement to its customer support offering: live support is now available until midnight.
“ The window industry has never knocked off at 5pm,” says founder and CEO, Chris Brunsdon.“ Whether our customers are out selling in the house, pricing up jobs in the evening or putting finishing touches to a presentation for a homeowner, they can now rely on our expert support team right through until midnight.”
This expansion reflects the firm’ s particular commitment to helping installers who are less proficient in using computers
feel confident with selling digitally. Says Chris:
“ With more than 1200 double-glazers using the Tommy app at any one-time, there’ s always a wide range of tech skills on display. Some of the best salespeople in our industry have come off the tools and would be first to admit that computers are not their strongest suit. For these folk, in particular, knowing that you can get a helping hand when you need it really takes the stress off.”
The newly extended support hours apply across all channels, including live chat for rapid, real-time guidance and email support for more detailed queries. Customers have responded enthusiastically to the improved availability with around 50 out of hours support calls fielded in the first two weeks since live. Response time has been pretty snappy too- queries have been answered in an average of just 47 seconds by Tommy’ s twilight team.
“ It’ s a big commitment to lay on a night shift,” says Chris.“ But if a little bit of help at the right time can help close a deal or get an important quote out the door on time- it’ s got to be worth it.”
www. tommytrinder. com
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Eurocell Opens New Chelmsford Trade Branch
» LOCATED AT 4 Northumberland Court, Montrose Road, Chelmsford, CM2 6UW( open from 7:30am to 4:30pm Monday to Friday, and 8:00am to 12:00pm on Saturdays), the new branch brings Eurocell’ s next-generation format to Essex, designed to give busy tradespeople faster service, better stock availability and easier ways to get what they need, when they need it.
Customers can order at the counter and collect directly from the warehouse, supported by increased stock levels and expanded racking for both offthe-shelf essentials and madeto-order products. The branch
has a wide selection of PVC-U and aluminium windows and doors, conservatories, composite doors, roofline products, and outdoor solutions such as fencing and decking.
Chelmsford customers can also sign up to Eurocell’ s free Power Up loyalty scheme; exclusively for Eurocell trade account holders, free to join and delivers practical benefits from day one. Since launch, customers have redeemed rewards ranging from a weekly Greggs treat to £ 75 at Asda and even £ 250 off a holiday.
www. eurocell. co. uk / branch-finder / chelmsford
76 FEBRUARY 2026 CLEARVIEW-UK. COM