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» PRODUCTION Software Technology’ s vsHome software is designed to help home improvement retailers improve the way they design, visualise and present projects to customers. By combining realistic 3D visuals, clear reporting and an easy to use interface, vsHome enables sales teams to communicate designs and expectations from the first appointment.
Emerald Home Improvements, a well-established installer operating across Derby, Leicester and Belfast, adopted vsHome to overcome challenges they faced with customer visualisation. Prior to using the software, the team relied on static templates created using Paint and Word,
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which made it difficult to show customers what finished projects such as conservatories would look like. The process was time consuming and limited flexibility during appointments.
Emerald was introduced to PST through a supplier already using one of PST’ s other software platforms, VS. After exploring vsHome, they quickly saw its potential to improve both their sales process and overall customer experience with the onboarding and setup process being described as“ really smooth and informative”. The free 14-day trial gave Emerald confidence in using vsHome and PST’ s support team were readily available to provide guidance and answer questions.
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A key benefit of using vsHome for Emerald has been the ability to produce realistic 3D visuals and create reports. Reflecting on the impact of the software, Nick Marsden at Emerald commented that vsHome has“ very much” changed the way the business operates. He went on to explain:“ Being able to show and edit jobs whilst with a customer means both myself and the customer know exactly what to expect”. Emerald also utilises VisiRoom which |
further enhances engagement and confidence in a customers purchasing decisions. vsHome’ s ease of use, combined with PST’ s responsive customer support has also contributed to Emerald’ s positive experience. Any issues are resolved quickly and as familiarity with the software has grown, the need for ongoing support has naturally reduced allowing the team to focus more on their customers.
www. pstonline. co. uk
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