Installer Insight
Making service simpler
» DOORCO’ S ONLINE MANUFACturing ordering system has always been comprehensive, but now the one composite door supplier has made it even better, with new features that are designed to make accessing information about orders even easier.
Siôn Buckley, DoorCo’ s Technology Manager, explains how and why …
Ordering updates
“ Using real time data, Manufacturing Live Orders enables customers to track their manufacturing orders. More than just“ in progress”, the system reports exactly which stage each door is at in the DoorCo manufacturing process. This links up to their Manufacturing Delivery Schedule, so customers can understand exactly when they can expect their order. They can also access their manufacturing order history and raise queries with the customer service team.
Frequently Asked Questions
“ Created by DoorCo’ s customer service team, the Knowledge Hub shares the answers to the team’ s most frequently asked questions. It’ s designed to be a place to help customers access information about our products and services at their convenience, so they can get answers to their questions without having to ask the question via phone or email. It’ s pretty comprehensive, with around 40 questions from technical specifications to service parameters and contact information.
“ We’ ve also linked our Customer Guide, a 48-page guide to working with DoorCo. From our values and service proposition to photos and names of the team, each one of our doors along with the key designs and styles they can achieve, and details of our other components like FLiP, PAiNT and GLAZiNG. We have also detailed our supply chain, and our specialist technology and marketing support services.
Marketing support
“ The Web To Print portal is a one stop marketing shop where you can access all our marketing materials, download them in standard format or editable for customisation, and send them for print – customised or standard- directly from the platform.
“ Using the regular ordering portal login, customers can access the ONE Self Service Portal and explore features. If you need a hand logging in for the first time or finding your way round, our Sales Team can give you the tour- sales @ door-co. com.”
700 firms now using Tommy Trinder
»“ MAKING A DECENT RETURN IS getting tougher for installers,” says Chris Brunsdon, founder and CEO of Tommy Trinder.“ Firms who are thinking smart and not just working harder, are the ones who are pulling ahead, and Tommy is helping to power that shift.”
At the heart of the platform is its unique Framepoint Technology ®. This patented system lets users free draw PVCu, aluminium, and timber windows and doors with all the ease of sketching on a pad. Switching colours, ironmongery, bars and finishes is a doddle, and in a couple of taps installers can give homeowners a lifelike preview of how the products will look on their home.
The value of work quoted by installers on Tommy Trinder is on the rise too. Every month an eye-watering £ 300 million pounds worth of work is quoted to homeowners via the platform. High average quote values are also a feature with quote values climbing towards £ 7900 over the last six months. According to Chris, premium products are playing a key role in that uplift.
“ Aluminium and timber now represent nearly half of all quotes generated through the platform,” says Chris.“ For PVCu, our users are seeing a bump in job value by making it easy to showcase premium features- foils, dual colour options, flush casements, peg-stays and decorative bars- all brought to life in a visual and compelling way for the homeowner.”
The firm reports that more than 14,000 homeowners receive a quote
generated by Tommy Trinder every month and, notably, around half of them are provided with visualisations to accompany their quote.
“ We’ re seeing a shift in expectations,” says Chris.“ Homeowners want more than just a number- they want a complete experience. The makeover feature, where installers drop new windows onto a photo of the property, is fast becoming a musthave part of the sales pitch.”
www. tommytrinder. com
92 NOVEMBER 2025 CLEARVIEW-UK. COM