Doors & Windows
FROM DAY ONE TO DOOR 100
When Jamie Roach was handed a leaflet for work experience at the tender age of 15 , it kick started his career in fenestration . Now Director and Technical Manager of Hanney Glazed Ltd in Lyofrd , Oxfordshire , Jamie and his wife Dawn run the business , established in 2016 ; working exclusively with Endurance doors , since 2021 . We caught up with Director and Office Manager Dawn , as the company celebrated its 100th door installation , and took a walk down memory lane , right back to day one .
“ After Jamie ’ s work experience , when he was just 15 , he spent a few years working for local companies , learning the trade and sub-contracting ,” says Dawn . “ He earned himself an excellent reputation when he took the plunge to set up as a sole trader and set up Hanney Glazed Ltd .
“ Meanwhile , I went down the college route , took a job in admin and worked at the MoD in the facilities management team , alongside raising our three children . In 2016 , I joined Jamie at Hanney and now we work together every day ! As office manager , I deal with enquiries , estimates , surveys , paperwork . I absolute love what we do and our customers are amazing .
“ The best thing about the job after the customers though has to be those front doors . It ’ s the first thing your family and friends see when they come to your house , the entrance to your home , and it can represent you , your style and offer a glimpse of what ’ s inside .
“ We began our Endurance journey in May 2021 , when a returning customer in the village asked if we could supply a certain stable-style door with black hardware . Nothing matched this door they shared with us from our suppliers at the time , so Jamie reached out to Rocal . We installed our first Endurance door , then as we shared it across our social platforms , it gained more and more interest .
“ By the end of 2022 , we ’ d supplied another 12 , quite a low number however as we were still offering customers two brands at the time . Then in January 2023 , we began to offer one brand of composite doors : Endurance . And we ’ ve continued to do so ever since .
“ We chose Endurance because of easy online design , order processing , after sales support , but most of all their doors are stunning . Jamie and the team find the doors a dream to install . We have very little service calls or return-to-site visits ; maybe a slight adjustment now and then or reminding the customer on how to operate if they haven ’ t been carrying out the maintenance .
“ We are the approved local installer for OX1 , OX11-OX14 , and the partnership continues to grow . We do pick up the odd install outside our area , when requested by Endurance and we ’ re very proud to be partners with the company ; that ’ s how it feels when you work with Endurance : a partnership .
“ In July 2024 , we celebrated our 100th door : the Walton in Raven Black , with Elizabeth le glazing and Chrome hardware . This is what the customer said of the install : ‘ We are thrilled with our new Endurance door . There are so many choices available , and we are really pleased with our design ; it looks beautiful . The door feels solid and secure , and Hanney Glazed Ltd did a fantastic job of installing it , together with the two sidelights . The workmanship is top quality and looks seamless . The new door has transformed
the front of our house , and we ’ ve had lots of compliments from the neighbours ! We would recommend Endurance Doors and Hanney Glazed Ltd without hesitation .’
“ To date , we have now ordered 118 doors from Endurance and still have a few more to install before end of 2024 .
“ We really are a family business here at Hanney ; we have an office and a yard , but we don ’ t have a showroom . It ’ s something we think about every now and again . Before Covid we felt like we were moving into the ‘ middle lane ’ of business but the pandemic really set us back – which makes it really scary for a ‘ small ’ business to take those risks .
“ We ’ re certainly on the road to recovery now though , and thank you to our amazing customers and brilliant partnership with Endurance . Here ’ s to the next 100 doors !”
www . hanneyglazed . co . uk
30 NOVEMBER 2024 CLEARVIEW-UK . COM