Hardware & Security
Operational Excellence : 97.3 % On-Time in Full Delivery Rate
Winkhaus UK , an industry leader in window and door security , is proud to announce its achievement of 97.3 % reaching on delivery commitments in August , and an average of 96.5 % over the last three months .
This milestone reflects our unwavering commitment to delivering our products to meet our customers ’ expectations , the enhancements made by our operational teams as they strive to achieve operational excellence , and strengthen the value-added products , services and solutions that Winkhaus provides our customers .
When it comes to fulfilling our customers ’ orders , Winkhaus has consistently maintained an on time in full ( OTIF ) performance , with orders typically reaching our customers in line with their request . In August alone , 97.3 % of products were readily available when customers needed them , demonstrating our commitment to maintaining a smooth and efficient supply chain for our customers .
CONSISTENT DELIVERY PERFORMANCE
Winkhaus UK ’ s consistent OTIF performance is a testament to our dedication to operational excellence .
Gaynor Walton , Senior Operations Manager at Winkhaus UK , said : “ I ’ m incredibly proud of our team for achieving this remarkable level of performance , particularly during a period when 40 % of UK retailers are struggling to meet delivery deadlines and supply chains across the industry are facing unprecedented challenges .
“ Surpassing our new targets for 2024 is no small feat , but what truly sets us apart is our ability to maintain this exceptional standard consistently , at a level that few B2B companies in our sector can claim . It ’ s a testament to the dedication and collaboration of every department within our organisation .”
Delivery of this high OTIF performance has been enabled through five key initiatives :
COLLABORATIVE DEPARTMENTAL EFFORTS
Our high OTIF rate is the result of close collaboration across various departments at Winkhaus UK . Our teams work together to streamline processes , ensuring that our customers experience a hassle-free service from order placement to delivery . Each department brings specialised expertise , enabling us to provide tailored solutions and comprehensive support that simplify our customers ’ processes and enhances their production efficiency .
ADVANCED WAREHOUSE AND INVENTORY MANAGEMENT
Our warehouse plays a vital part of our OTIF performance , with continuous enhancements being made to improve efficiency and accuracy of product picks . The space in the warehouse has also been expanded in recent years , contributing towards increased productivity . Together , these improvements have contributed towards Winkhaus ’ holding stock of four to six weeks , which alleviates the need for customers to store products , reducing their capital outlay .
EFFECTIVE PLANNING AND CUSTOMER- CENTRIC COMMUNICATION
Our customer service strategy revolves around understanding and meeting the unique needs of each customer . By focusing on effective planning and open communication , we ensure a quick and reliable supply chain process . The recent renovation of our Kettering office into a more open-plan workspace has fostered even greater collaboration among our teams , and this closer interaction has enabled us to fast-track customer projects and bring innovative solutions to market more rapidly .
Beth Dudley , Customer Experience Manager at Winkhaus UK , said : “ We prioritise working closely with our customers to understand their unique needs and requirements . By developing rolling forecasts that accurately reflect their future demands , we are able to proactively plan and manage our supply chain to ensure that our customers receive a consistent and reliable supply of products .”
PRECISION ENGINEERING : MADE IN GERMANY
Our products are designed and manufactured in Germany , where each of our production facilities in Meiningen , Münster , and Telgte is dedicated to specific aspects of our product portfolio , ensuring that every item is crafted with the highest standards of durability and ease of use . The proximity of our German plants to the UK allows us to maintain optimal inventory levels and respond promptly to our customers ’ needs , ensuring timely deliveries that meet their expectations . Therefore , with this close proximity to our manufacturing location , product produced today can be shipped and with us within 24 hours .
INNOVATIVE CUSTOMER PORTAL
Winkhaus UK ’ s Customer Portal is a groundbreaking digital platform that offers 24 / 7 access to real-time transactional data . Customers can easily manage their orders , track deliveries , and access a comprehensive overview of both live and historical transactions . The portal ’ s user-friendly features , including access to technical specifications and how-to guides , empower our customers to enhance project efficiency and streamline their operations .
www . winkhaus . co . uk
60 OCTOBER 2024 CLEARVIEW-UK . COM