Installer Insight
Academy of excellence for better customer experience
» ENDURANCE ® DOORS , THE MANUfacturer of solid , secure and stylish composite doors , has implemented a new training initiative which provides further added value for its installer partners whilst ensuring a better customer experience for homeowners .
Known as the Endurance Academy , the new initiative entails a free , one day course that ’ s held at the brand ’ s dedicated consumer-focused showroom in Brigg , North Lincolnshire .
With an emphasis on hands-on learning , it covers a variety of topics including how to conduct more effective pre-installation surveys , best practice door installation and improved door handover to the homeowner .
During the course , attendees are also given a tour of the nearby Endurance ® Doors ’ manufacturing plant .
The course is delivered by Ian Longstaffe who is the business ’ dedicated training manager . He has over 27 years of experience in the fenestration industry which includes an extensive period as a new build and domestic fenestration installation manager .
Upon completion of the Endurance Academy , those attending receive a GQA level qualification and certificate .
Ian Longstaffe says : “ The Endurance Academy delivers benefits both for those buying and fitting our products .
“ For the homeowner , a new door is a major investment that also contributes significantly to the kerb appeal of their property . Given these facts , they want the reassurance of the highest levels of quality at every stage of the process - from the point of production to the point of installation .
“ Having their door fitted by professionals who have attended the Endurance Academy instantly provides the peace of mind that the work is carried out by skilled and competent individuals .
“ Following on from that , our installer partners can use the fact that they ’ ve completed the Endurance Academy as an extra selling point for marketing purposes .
“ It can also save them the cost of potential call backs and remedial work by optimising their ‘ right first time ’ capabilities .”
www . endurancedoors . co . uk
Take a listen :
MENTAL HEALTH & WELLBEING PODCAST SERIES
» THE DOUBLE GLAZING AND Conservatory Ombudsman Scheme ( DGCOS ) has teamed up with the National Home Improvement Council ( NHIC ) along with medical experts , frontline charity workers and DGCOS representatives to share first hand insight and knowledge about the industry ’ s current mental health and wellbeing challenges .
Faisal Hussain , DGCOS Chief Executive , comments : “ The six episodes cover mental health support in the sector and its effects on productivity ; what does a good work life balance look like ; managing loneliness working away from home ; the importance of a holistic approach to supporting your team ; and Mental Health Support in the Home Improvement and Renewables sectors and for tradespeople .
“ It ’ s great to have such a positive response to the podcasts and know that they are having the positive impact we hoped for . This was confirmed by one listener emailing us to say that he realised he was experiencing burn out after listening to the podcast . He didn ’ t understand what he was feeling beforehand , but the podcast gave him some clarity and helped him move forward . If we help just one person with these podcasts , we ’ re happy , but we ’ d dearly like to see others in the industry gain benefit from the shared insights given on the podcast .”
Interesting panel of speakers
Recorded in Autumn , to coincide with Suicide Prevention Month in September and depression and mental health awareness month in October , we had a
great panel of speakers who shared their personal experiences . These included Hannah Vickers , Chief of Staff at Mace and Head of Productivity at the Construction Leadership Council ’ Martin Lockham from Mates in Mind , George Jones from Cahill Renewables , Tony Steel from Band of Builders , GP Dr Rachel Cooper MBBS MRCGP , and Greg Jenkinson from Step Change .
The podcasts are available on https :// nhic . podbean . com / or via Spotify , Google Podcasts , Apple Podcasts and YouTube .
www . dgcos . org . uk
62 FEBRUARY 2024 CLEARVIEW-UK . COM