Installer Insight
WHICH GLASGOW INSTALLER HAS WON TRUSTED TRADER NAME ?
» A CELEBRATED Victorian Sliders customer has been named the winner of a coveted Which ? Trusted Traders award .
Vantage Windows & Doors installs a huge array of sash windows , casements , composite doors , bi-folds and more around Glasgow .
For many years , it ’ s seen great success as an installer of Victorian Sliders ’ high-performing ECOSlide PVCu sash windows .
The company prides itself on its honesty , fairness and professionalism , and for providing a friendly alternative to old-fashioned pushy sales tactics .
Vantage Managing Director Ernie Rea comments : “ It ’ s hugely satisfying to have all our hard work acknowledged in this way . We ’ d like to thank Victorian Sliders for all their support . They produce the best PVCu sash windows in the UK , and that ’ s why we continue to buy them .”
Which ? Trusted Traders aims to help homeowners find the reliable , quality-focused tradespeople who will offer them an excellent standard of service .
Vantage is no stranger to receiving awards . From 2018 to 2022 , the company was repeatedly named Scotland ’ s Best Window & Door Company . It ’ s also been frequently recognised for its excellent products and friendly customer service at the Scottish Home Improvement Awards .
www . victoriansliders . co . uk
Training support for distribution partners
» ABACUS AGENTS spent two days at SIEGENIA ’ s Coventry office undergoing product training
Four members of staff from one of SIEGENIA ’ s key distribution partners , Abacus Agents , made the trip down from Scotland to take part in two days ’ worth of refresher and new product training in September .
Led by SIEGENIA ’ s Technical Manager , Joe Ward , and assisted by members of technical , sales and marketing staff , Abacus management and technical colleagues were given a crash course on the German hardware company ’ s TITAN tilt and turn window and HS PORTAL lift and slide door gearings as well as on KFV multipoint locks via a mix of classroom presentations and practical demonstrations and exercises . It was also a great opportunity for new members of staff old and new from both companies to get to know each other and to strengthen relationships .
This training is part of a wider programme that SIEGENIA UK has been rolling out to its distributors over the last year , with around 75 hours ’ worth of sessions having already taken place . Indeed , Abacus were one of the first companies to take up the offer of training last summer and saw the value of doing so once more this year . The training days have been introduced in order to keep up strong customer service levels between SIEGENIA , their partners and ultimately their fabricator customers .
Ryan Thompson , General Manager at SIEGENIA said , “ The training days we have carried out over the last year have been a great success . We have seen an improvement in the relationship with and engagement of our distribution partners and an upturn in leads in different product lines as a result .”
Training opportunities will be offered to the company ’ s main partners annually in order that skill and knowledge levels remain current and at the expected high level , new product innovations are communicated and so that partners feel confident selling the SIEGENIA and KFV ranges , which can sometimes be considered a niche product .
www . siegenia . com
94 NOVEMBER 2023 CLEARVIEW-UK . COM