Business News
Sole supplier has ‘ desire to improve the industry ’
» MANCHESTER-BASED The Window Company is one of many installers to switch to Comp Door as their sole supplier of reliable , durable composite doors . Established in 1988 , The Window Company have decades of industry experience and an impressive roster of satisfied , repeat customers , boasting five-star ratings on both Google and Facebook reviews . A Certified Which ? Trusted Trader , The Window Company understands that maintaining a strong reputation and providing unrivalled customer care are paramount for achieving continuous success in this industry . It is for this reason that they are so selective about which companies they choose to do business with .
After becoming increasingly dissatisfied with their previous supplier , The Window Company began looking for alternatives , and when they were recommended Comp Door by a fellow installer , they decided to reach out . Now more than three months into their partnership , The Window Company has placed orders for forty Comp Door doors so far , and has been consistently impressed by the attentive care and constant communication provided by Comp Door .
Wayne Shaw explains , “ We hadn ’ t relied on a sole supplier before , but we made the leap with Comp Door and it has really paid off . Their customer care has been incredible throughout and I can always expect a reply to any query almost immediately , which isn ’ t an industry norm . Our customers deserve the best , so
fast responses from our suppliers mean we can efficiently relay accurate information to our customers and maintain our strong reputation in the process .
“ What also stood out to me was how vocal our installers were about the product ’ s quality and ease of installation , volunteering their praise without any prompting , which is incredibly rare . I was initially drawn to Comp Door because they came across as having genuine integrity and a real desire to improve the industry with their products , placing innovation before any financial incentives . Now that I have dealt with them firsthand , I can attest that this is all true .”
www . compdoor . co . uk www . the-windowco . co . uk
From start up to scale up
Tommy Trinder celebrate as the 450th window company signs up to Framepoint ®
» “ IN A DEMANDING MARKET , IT ’ S the desire to stand out from the crowd which is continuing to fuel growth for Tommy ,” says founder and CEO Chris Brunsdon . “ Work isn ’ t just coming through the door anymore and installers are looking for an edge ; something to impress customers and keep those conversion rates up . Framepoint ® is built to help installers sell with wow – it ’ s proving to be the tool for the job .”
The value of work quoted by installers on Framepoint ® is on the rise too ; over £ 155 million of supply and fit work was quoted via the platform in the month of July , more than 35 % up on July 2022 . High average quote values are a feature too with quote values climbing towards £ 7400 over the last three months , says Chris ;
“ We are seeing premium materials making significant market gains ; aluminium and timber combined now account for 40 % of everything quoted by installers . And when it comes to PVCu , Framepoint ® subscribers are managing to get a bit more on every job by routinely showing off value-added features such as foils , dual colours , dummy vents , mechanical joints , flush casements , dummy peg-stays and surface mounted bars in a visual and compelling way .”
Tommy Trinder report that more than 55,000 homeowners have received a quote generated by Framepoint ® so far this year and , notably , around half of them were provided with visualisations to accompany their quote ;
“ Homeowners are expecting a more complete buying experience and the makeover tool , where installers provide a mockup to the homeowner of their new windows in situ , is becoming a standard part of the quoting process ,” says Chris . “ Scruffy , cobbled together quotes just don ’ t cut it with today ’ s discerning purchasers . Customers want to see exactly what they are getting ; they want to try before they buy .”
www . tommytrinder . com
108 SEPTEMBER 2023 CLEARVIEW-UK . COM