Since then , there have been numerous developments and changes at the Dewsbury glass manufacturer , which we ’ ve been proud to publish on such as triple glazing , supply chain issues , machinery installation and more . Throughout , Amanda and her team have been crystal clear on how their ethos underpins everything they do – and now , together , they ’ ve put those values into a map for their own future too … Amanda Falsey , MD at Oakland explains : “ We sent a memo to our team recently called ‘ behind the scenes ’ to let them know about the exciting developments here at Oakland – but really there ’ s nothing behind the scenes about what we ’ re doing at all .
“ We have set out a clear vision for our company ’ s future and from now on everything we do at Oakland will be built around these :
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1 . Quality : Setting and achieving the highest standards .
2 . People : Putting people at the heart of what we do .
3 . Growth : Adapting , learning , and improving to grow as a business and individuals .
4 . Teamwork : Working together toward our shared goals .
5 . Service : Delivering on our commitments and promises .
6 . Respect : Showing respect for each other , rules and regulations , machines and materials .
“ Renovating the reception may not seem like it links to the internal work we ’ ve been doing , but we believe that the moment someone steps through the front door they should get that feel for who we are as a business , our culture , and our continuous improvement .
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“ Whether someone is coming for a job interview or they have more than 20 years ’ service in our team , whether they are here for a business meeting as a new prospect or a long-term customer of ours , we think that having a new-look reception sets a standard for everything we ’ ve been working on here at Oakland – alongside the brand-new meeting room we ’ ve created too .
“ Looking at the values we ’ ve worked on , we want the best quality product and service for our customers , and we want that attention to detail to be evident from the first second someone arrives at our premises . The adage of ‘ you never get a second chance at a first impression may be a cliché but we want to start as we mean to go on and reception is one part of a company that everyone comes through ( and leaves from ) so we want it to be perfect .
“ People are so important to us here . Again , we want people to feel welcome here . We want to make them comfortable , and we want to show them that they matter to us . We are creating a “ Great Place To Work ” here at Oakland , which means involving all our staff and what this means to them .
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Teamwork is vital to this . We included members of the team from every part of the business to guide the discussions about our new values and shape our vision for the future . But we are also doing this for the greater good of the team , because Oakland Glass has always been a family .
“ By combining industry-leading technology with traditional values , we strive to provide unparalleled quality , consistent growth , and go that extra mile to provide “ A Service That ’ s First Class ” but I am also a great believer in continuous improvement . In addition to working on our internal culture and setting our new core values , we have plans to make a further £ 1.2m investment into the business next year .
“ In an ever-changing environment , we should never stop asking “ how can we improve ?” This is one of the keys to success in businesses and as an individual . It is one area that everyone within Oakland Glass can play a part in . We have made lots of successful Improvements over the last few years already and have lots more ideas that we can all be a part of striving for .”
www . oaklandglass . co . uk
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102 JULY 2023 |
CLEARVIEW-UK . COM |